Key requirements Good standard of education/GCSE level Word processing RSA II Keyboard skills and maintaining accurate databases Microsoft Office applications particularly Outlook Word/Excel. Experience of dealing with difficult /challenging behaviour. Experience of working within a demanding environment. Experience of working to targets/deadlines through frequent interruptions.
In-depth understanding of the NHS complaints procedures. In depth understanding of the PALS function within the NHS. Understanding the Caldicott and data protection issues, including GDPR Please see attached job description and job specification for full details of the key requirements.