Verified Job
Marketing
Operations Associate
Marketing
#199307
Remote / WFH
Job Description
About The Role
As an Operations Associate in Uber Rentals team, you will help us fuel the growth of this category and have a measurable impact across India & South Asia region using a combination of strategy, planning, stakeholder management, operations execution and data driven decision making. Rentals is a fast growing category and a growth bet for IndiaSA.
You would be in charge of leading the supply charter for Rentals which involves managing driver education, engagement and feedback; and driver side analytics. You will also be in charge of improving experience for our riders and drivers by collecting insights and designing & implementing processes that help elevate Uber as the preferred platform of choice. You will need to be a strong planner and stakeholder manager to work together with our Driver Ops, Comm-Ops, Safety, Quality and CRM teams to ensure all decisions are coordinated and timely executed. In short, we are looking for someone who has a good mix of problem solving and analytics; operations execution; and customer obsession.
What You'll Do
• Design and execute driver awareness and education comms campaigns in collaboration with Driver CRM team
• Be the voice of the driver and collect insights through CRM, calling programs & interviews
• Driver lifecycle management for Rentals: New driver training, Early lifecycle hand holding, Engagement and Churn winback
• Manage analytics for driver lifecycle management, driver profiling and driver quality
• Analytics to monitor driver behavior on Rentals and identity optimum driver cohorts for Rentals
• Work with Quality team to improve driver quality and design quality actioning programs
• Work closely with Risk team for fraud monitoring and elimination
• Work closely with the CommOps team to help improve rider & driver support experience through monitoring of tickets and inbounds
• Initiate and run strategic projects for growing Rentals category
• Solve business challenges through operational excellence based on robust analysis. Take big picture ideas and break them into actionable steps
• Plan and project manage multiple projects (across stakeholders) and have the ability to execute in a constantly changing, complex environment
What You'll Need
• Minimum 2 years of relevant experience in a fast-growing environment with experience relating to operations, consulting, analytics, marketing or hyper-growth startups
• Critical and analytical thinking, data-driven decision making and business acumen. Excel modeling skills and proficiency in SQL
• Ability to take initiative in a constantly-changing work environment and adopt a generalist do-what-it-takes mindset
• A customer-focused mindset to truly make every experience magical
• Creativity, ability to think innovatively and good communication skills
• The ability to clearly communicate and present information to stakeholders across all levels of the business
• We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
• Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
As an Operations Associate in Uber Rentals team, you will help us fuel the growth of this category and have a measurable impact across India & South Asia region using a combination of strategy, planning, stakeholder management, operations execution and data driven decision making. Rentals is a fast growing category and a growth bet for IndiaSA.
You would be in charge of leading the supply charter for Rentals which involves managing driver education, engagement and feedback; and driver side analytics. You will also be in charge of improving experience for our riders and drivers by collecting insights and designing & implementing processes that help elevate Uber as the preferred platform of choice. You will need to be a strong planner and stakeholder manager to work together with our Driver Ops, Comm-Ops, Safety, Quality and CRM teams to ensure all decisions are coordinated and timely executed. In short, we are looking for someone who has a good mix of problem solving and analytics; operations execution; and customer obsession.
What You'll Do
• Design and execute driver awareness and education comms campaigns in collaboration with Driver CRM team
• Be the voice of the driver and collect insights through CRM, calling programs & interviews
• Driver lifecycle management for Rentals: New driver training, Early lifecycle hand holding, Engagement and Churn winback
• Manage analytics for driver lifecycle management, driver profiling and driver quality
• Analytics to monitor driver behavior on Rentals and identity optimum driver cohorts for Rentals
• Work with Quality team to improve driver quality and design quality actioning programs
• Work closely with Risk team for fraud monitoring and elimination
• Work closely with the CommOps team to help improve rider & driver support experience through monitoring of tickets and inbounds
• Initiate and run strategic projects for growing Rentals category
• Solve business challenges through operational excellence based on robust analysis. Take big picture ideas and break them into actionable steps
• Plan and project manage multiple projects (across stakeholders) and have the ability to execute in a constantly changing, complex environment
What You'll Need
• Minimum 2 years of relevant experience in a fast-growing environment with experience relating to operations, consulting, analytics, marketing or hyper-growth startups
• Critical and analytical thinking, data-driven decision making and business acumen. Excel modeling skills and proficiency in SQL
• Ability to take initiative in a constantly-changing work environment and adopt a generalist do-what-it-takes mindset
• A customer-focused mindset to truly make every experience magical
• Creativity, ability to think innovatively and good communication skills
• The ability to clearly communicate and present information to stakeholders across all levels of the business
• We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
• Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
