Full job description
As a member of the team be able to prioritise and contribute to the delivery of high standards of care to
patients, families and their carers in a safe and supportive environment under the direction of a registered
practitioner. As part of the wider team assist in developing and maintaining services provided to patients
and contribute to the safe, efficient and smooth running of the ward/clinical area/department. To maintain
the dignity and privacy of all patients and their families and carers and respect their right to confidentiality.
Job Description - Band 2 (Clinical Core)
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To complete and maintain on an ongoing basis a generic core and specific portfolio of clinical
competencies and/or Care Certificate as required. To be motivated to review progress with Manager at
regular intervals through the appraisal process. Understand own level of responsibility, scope of practice
and accountability and at all times act within own capabilities.
All new in role, Nursing Assistants, Theatre Support Workers, Maternity Support Workers and
Assistant Practitioners will be expected to achieve the Care Certificate within the first 12 weeks of
employment if they have not already done so through previous employment. The Care Certificate
consists of 15 standards that set out explicit learning outcomes, competences and standards of
behaviour that are expected of a Nursing Assistant.
To assist all patients with their personal care needs, empowering patients or families/carers and actively
encouraging participation. This may involve maintaining hygiene needs for individuals such as helping
patients to wash and dress themselves and assisting with toileting needs, maintaining privacy and
dignity at all times.
To perform clinical observations (following appropriate assessment of competence and under the
direction of a registered practitioner where agreed.) accurately record using agreed electronic National
Early Warning Signals such as SEND and report and escalate any concerns appropriately by reporting
to the registered practitioner immediately.
Prepare patients, families/carers and the environment for clinical activities supporting patients and their
families/carers and preparing specific equipment as necessary.
Participate in the initial assessment of patients’ needs, under the direct supervision of a registered
practitioner.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospital s promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Communication
Contribute during handover process to ensure continuity of care and to accurately feedback to a
registered practitioner the care given to patients during the shift and of any changes in the patient’s
condition.
Communicate effectively with members of the multidisciplinary team, patients and carers, using all
methods of communication. Where there are barriers to understanding, as required arrange/ access to
information, support and other services to aid effective communication.
Greet all patients and visitors to the department with courtesy and respect, being mindful of age specific
body language and tone of voice. Demonstrate sensitivity and empathy.
To help patients, families/carers and visitors orientate themselves to their surroundings when admitted
to the ward/department specific to their needs providing written and verbal information.
To answer telephone calls (and bleeps) appropriately and efficiently, accurately relaying messages to
both colleagues and patients using SBARR as appropriate.
Use paper and electronic systems to retrieve and record patient information in line with Trust
documentation standards and operational systems. Ensure information is accurate and securely
maintained.
Apply the principles of information governance and patient confidentiality to all aspects of your role.
Obtain age/capacity appropriate consent from the patient/family or carer/guardian before any clinical
intervention is undertaken; where this is not given report this to a registered practitioner.
To participate in discussions about ward and departmental issues at ward / departmental meetings.
In instances when a patient/family, care or visitor feels the need to raise concern or complain seek
support from a registered practitioner.
Maintain professional boundaries and working relationships with patients and colleagues.
Ensure patients, families and carers are kept informed of delays with their treatment, investigations and
clinic times as required when known.
Respect, Equality and Diversity
Adhere to all Trust, Directorate and Unit policies.
Recognise and respect people at all times with regard to age, disability, gender, position, race, religion
and sexual orientation through professionalism and courtesy, treating all patients, colleagues, visitors,
carers and others as they would wish to be treated.
Chaperone and act as an advocate for patients during examination by clinical staff as per chaperone
policy.
Act in a non-discriminatory manner at all times being mindful of the requirements of each individual
patient respecting choices, preferences ensuring care is patient centred.
Escalates concerns regarding discriminatory practises.
Ensure patients', families'/carers' property is respected and handled as per Trust policy.
Planning and Organisation
To prepare healthcare records for patient appointments/procedures to enhance the smooth running of
the department.
Demonstrate flexibility, time management skills and to be able to prioritise and organise own workload
with the support from a registered practitioner.
When working under the guidance of a registered practitioner is able to assess the patient’s needs and
develop knowledge and understanding that provides the assessment.
Able to follow a plan of care that accurately reflects the assessment needs of the patient.
Records the care given to patients in an accurate, legible way that meets legal requirements and
ensures it is countersigned by registered practitioner.
Be familiar with the concept of working within a team; be involved in team discussions, meetings,
project developments and audits.
Work confidently in the challenging clinical environment undertaking agreed aspects of clerical work as
required.
Quality and Service Development
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Assist in maintaining a clean, tidy and safe working environment for patients, visitors and colleagues
ensuring all equipment and stock is checked and restocked as necessary.
Adhere to all Trust and Directorate policies being aware of specific policies and risk assessments
carried out in the clinical area, e.g. Health and Safety.
Support all monitoring of quality initiatives and evaluations within the clinical area e.g. Friends and
Family Test and audits.
Seek and acknowledge constructive feedback.
Be familiar with the local quality standards of the ward/unit and how it fits in and contributes to the
organisation and its core values reporting to a senior staff member any work practices which adversely
affect patient care.
Report all accidents, incidents and areas of concern to senior staff ensuring relevant documentation is
completed such as DATIX.
Awareness of all relevant hazard notices and safety bulletins.
Have knowledge of the procedure for calling for emergency assistance following cardiac arrest, patient
emergency or fire.
Actively promote the prevention of cross infection to and from all patients, visitors, staff and the
environment and adhere to universal precautions and safe disposal of all waste materials.
Ensure prior to using any medical device, you have been trained and your competency assessed and
recorded.
To ensure faulty equipment once identified is reported to the appropriate person so that it is taken out of
practice, cleaned and labelled correctly and sent for repair.
Ensure all equipment is monitored and stored according to Trust policy.
Collect, deliver and store stock/equipment as per Trust policy ensuring effective use of Trust resources
Acknowledge own contribution and voice within the Trust in order to facilitate the exchange of
information and shared governance.
Demonstrates an understanding of financial constraints of the Organisation.
Personal Development of Self and Others
Undertake all OUH statutory and mandatory training as required
Help orientate new members of staff.
Following appropriate training and supervised practice and undertake identified competency based
practices which are required for the ward/unit /department
Participate and contribute to local research and/or projects that enable development of staff and raise
profile of unit or ward and update local notice boards.
Actively participate in own personal development and career progression undertaking an accredited,
vocationally relevant qualification
Be able to acknowledge limitations to competence and not act outside of these
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