Monitoring and Event Management (MEM) Team Lead-KP

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Job description
Responsibilities Qualifications

RESPONSIBILITIES
• Oversee Event Operations Center (EOC) Facility
• Oversee general Monitoring:
• Develop and Publish detailed monitoring technology standards with thresholds, frequencies, alert types and periodically refine them based on FDIC business requirements,.
• Configure the MEMT to enable the monitoring of FDIC Devices and CIs on a 24x7x365 basis from the EOC.
• Monitor Devices and CIs throughout the FDIC IT Environment
• For all required log files (text, XML or other ACSII format), monitor for the occurrence of specific strings defined by FDIC.
• Monitor Devices and CIs throughout the FDIC IT Environment
• Oversee Monitoring of Data Center Cis; their availability, utilization and performance.
• Availability: Monitor all Data Center CIs in accordance with FDIC Policies and Procedures and industry practices (to the port level where applicable) for Availability and recognize all Outages that affect the Services
• Utilization: Monitor the utilization of each Data Center CI in accordance with FDIC Policies and Procedures on a FDIC established and adjustable frequency schedule with defined thresholds
• Performance: Monitor the performance of each Data Center CI in accordance with FDIC Policies and Procedures on a FDIC-established and adjustable frequency schedule with defined thresholds
• Monitor the Availability of Applications (including external facing applications and FDIC applications that are cloud-based) using synthetic transactions
• Monitor the Availability of jobs and processes that cross system boundaries using composite transaction monitoring, if requested.
• Oversee Monitoring of Network CIs; their availability, utilization and performance.
• Monitor Network Service Devices for Availability ((including FDIC Devices and IaaS cloud-based environments), performance, and utilization 24x7x365 and collect relevant “health check” information regarding such Devices depending on what is available on the Network Service Device
• Monitor all Network Service Devices for Availability and recognize all Outages that affect Services
• In collaboration with FDIC and Third Party Providers as needed, monitor the utilization of each Network CI on a FDIC-established and adjustable frequency schedule with defined thresholds
• In collaboration with FDIC and Third Party Providers as needed, monitor the performance of each Network CI on a FDIC-established and adjustable frequency schedule with defined thresholds.
• Oversee Monitoring all FDIC Unified Communication CIs (e.g., PBXs, voicemail systems, gateways, dedicated video room equipment) on a 24x7x365 basis. Perform all monitoring activities necessary to provide the MEM Services. Support advanced fault detection and isolation and perform all monitoring activities necessary to perform the Services.
• Perform advanced Event detection, Event isolation, and Event Correlation,
• Monitor all Unified Communication CIs and Circuits (to the port level where applicable) for Availability and recognize all Outages that affect Services
• Monitor the utilization of each Unified Communication CI and Circuit on a FDIC-established and adjustable frequency schedule with defined thresholds
• Monitor the performance of each Unified Communication CI and Circuit on a FDIC established and adjustable frequency schedule with defined thresholds
• Perform capacity planning and forecasting, including the capability to provide analysis and planning reports
• Oversee Event Mgt
• Configure and manage the Alert Management Database within the MEMT
• Perform Event detection, Event isolation, and Event Correlation
• Validate Tickets generated from automated polling, traps, and alarms
• Event Management
• priority 1 Outage Notifications
• Maintenance Windows: use the MEMT to place impacted Configuration Items into a maintenance status such that false positives are minimized
• Oversee monitoring for Cloud Based platform

REQUIRED QUALIFICATIONS
• Bachelor’s degree or equivalent experience, advanced degree preferred.
• Ten plus years of experience Monitoring and Event Management Services, including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of the Monitoring and Event Management Services.
• ITIL v3 Foundation Certified
• Leadership and work assignment
• Excellent communication and teamwork skills.

Overview

We are seeking Monitoring and Event Management (MEM) Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of MEM agents and supervisors. You will be a member of technical team where excellent customer service and professional expertise are required.

The mission of FDIC’s Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission,

FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDIC’s ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDIC’s IT program with key Federal priorities, including the Federal Cloud Smart Strategy.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Location: Arlington, VA
• Type of environment: Varies
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: US Citizen

Clearance requirement: ability to receive a Public Trust clearance

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance. Read more