Marketing Technology Data Management Coordinator

Osler, Hoskin Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the CRM Manager, the Marketing Technology Data Management Coordinator will be responsible for supporting the overall data health and hygiene by working on data quality initiatives supporting the marketing technology stack. The Marketing Technology Coordinator will serve as an expert on the effective and efficient use of the e-marketing deployment system. This role will require leveraging marketing automation and data management tools, conducting external research, working with a broad spectrum of stakeholders within the Firm while complying with Osler business rules, taxonomy, firm standards and data management policies.

Major Responsibilities

Manage regular operational data management, consistency, and integrity activities including deduplications, data standardization, cleansing, and enrichment across various sources, including financial systems
Facilitate regular mass uploads of supplementary data in various formats to multiple internal and external sources
Generate reports to review, identify and correct incomplete or invalid data
Establish and execute periodic data audits to gauge data health and correcting invalid or incomplete data across various entities and systems
Provide back-up support for the Marketing Technology Specialist for email delivery projects
Develop customized and segmented marketing lists for client development personnel and other Firm members
Facilitate bulk event registration and attendance uploads in support of the Events team
Generate reports that enable analyses for potential business opportunities and/or engagement
Oversee the Firm’s CRM inbox to manage incoming correspondence, prioritizing requests, and ensuring timely and accurate responses
Undertake special projects or assignments as requested by the Client Development team, Legal Secretarial Assistants and Lawyers
Position Requirements

Education and Experience

This position requires a post-secondary degree or equivalent work experience as a Business Data Steward. The incumbent would have two to three years of experience working with an enterprise or CRM system, preferably in a law firm or professional services environment. Experience using data management tools would be considered an asset.

Knowledge and Skills

Strong experience with Microsoft Office applications (Word, Outlook, PowerPoint, Excel) are required
Knowledge of data quality management, data entry improvement and understanding of marketing fundamentals and their business relationship to CRM platforms
Excellent oral and written communication and presentation skills
Demonstrated team player with a commitment to a team and goal-oriented environment
Ability to work independently while meeting deadlines with minimal supervision
Self-motivated, detail oriented and organized; the ability to multitask, prioritize and manage time effectively
Process-oriented and must be able to work with a high degree of detail and have high quality standards
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret instructions and deal with several abstract and concrete variables
Strong interpersonal skills with the ability to effectively communicate with peers and senior management
Ability to use Internet research methods.
Specific knowledge of the legal services industry is not required but would be an asset
We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.


#LI-SB1

#LI-Hybrid Read more