We are seeking a skilled and reliable IT Technician to join our team. As an IT Technician, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. Reporting directly to the IT Manager, you will be responsible for troubleshooting day-to-day IT issues, providing technical support to end users, and performing fieldwork when necessary.
Responsibilities:
• Respond promptly to IT support requests and provide technical assistance to end users via phone, email, or in person.
• Conduct on-site visits to resolve IT issues that cannot be resolved remotely. Install, configure, and maintain computer systems, servers, network devices, and peripherals.
• Assist end users in utilizing technology effectively by providing training and guidance on software applications, operating systems, and other IT tools.
• Monitor network and system performance, identify potential issues, and take proactive measures to prevent or minimize disruptions. Conduct routi