Housekeeping Supervisor

Grand Hotel (Bombay) Pvt. Ltd. was established in 1+22 by the founder of the group, Mr. Shapurji Sorabji. Grand Hotel, Mumbai is the flagship property of the company, designed by George Wittet. The company is dedicated to providing customer comfort in its heritage setting in a contemporary way. Role Description This is a full-time on-site role for a Housekeeping Supervisor. The Housekeeping Supervisor will be responsible for overseeing the housekeeping staff, managing laundry operations, providing excellent customer service, and communicating effectively with guests. Housekeeping Supervisor Duties And Responsibilities · Responsible for smooth operation of the floor assigned. · Responsible for the performance of floor boys. · Supervise Room Attendants · Organizes and facilitates the room making process. · Daily allocation of rooms and deep cleaning tasks to team members. · Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. · Checks the occupied and departure rooms, giving special attention to guest needs. · Ensures that the entire operation is performed as per the laid down standards. · To organize immediately the guest needs under intimation to EHK/Executive. · Manage guest requests, including VIP amenities and communicating them to the relevant team members · Routine inspection of guest bedrooms to ensure they meet standards. · Aware of all room categories and amenities. · Achieve positive outcomes from guest queries in a timely and efficient manner · Carry out lost and found procedures. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Stand, sit, kneel, or walk for an extended period or high frequency across an entire work shift. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at the Grand, together we can rise Read more