General Manager Client Experience and Marketing

Location
Randwick NSW 2031
 
Benefits
Pulled from the full job description
Salary packaging
 
Full job description
Award winning and innovative Aged Care Provider, including recipient of XRef Engage’s “Best Workplace” and “Change Champion” Awards 2023
Opportunity to be part of the Senior Leadership Team
Varied and exciting position
Montefiore is seeking to appoint a General Manager Client Experience Marketing to lead our admissions, marketing, sales and client experience strategy.

Reporting to the Director of Client Community Relations, this position will drive the strategy for occupancy and sales across the continuum of care, including residential care, independent living and home care.

The key to success in this position will be your extensive knowledge of client experience and customer journey preferably within an aged care, health care setting or community setting. We are seeking applicants who can effectively communicate and build ongoing relationships with internal and external stakeholders. Some of the accountabilities of this position will include, but are not limited to:

Leading strategies to maximise occupancy and client acquisition
Overseeing marketing and communications
Leading sales of independent living units
Mapping and improving the client journey
You’re a commercially minded and strategic professional with outstanding relationship management skills and a track record of delivering results. You’re a leader who can demonstrate:

At least 5 years in a senior management role
Exceptional written and verbal communication skills
Ideally an understanding of aged care models and the Jewish community
Strong stakeholder management and interpersonal skills
Experience leading multi teams and developing strategic marketing plans
Willingness to travel across sites as per operational requirements (own car required)
If you’re ready to bring your leadership skills, sales and marketing experience and passion for aged care to a role with purpose, we’d love to hear from you.

About Us:

Montefiore is an award-winning, Sydney-based aged care provider, with a proud 135-year history as a non-profit organisation founded on Jewish values. We support older members of the community to live with choice, dignity and wellbeing through trusted residential care, flexible home care and luxury retirement living.

What we offer:

We offer a competitive remuneration package that includes NFP salary packaging, generous leave entitlements and a highly supportive workplace culture with a genuine passion for continuous improvement and excellence.

For more information about Montefiore, including the diverse quality services that we offer, please visit: www.montefiore.org.au

For a confidential discussion, please contact Loren Woolf, Senior Talent Acquisition Advisor on 02 8345 9158

Applications close: 1 August 2025

Please note that applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. As such, the closing date is subject to change without notice.

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