Functional Lead Dynamics 365 CE

Our purpose
At Datacom, we connect people and technology to tackle challenges, create opportunities, and uncover new possibilities for the communities we serve.

Our team
We offer a path to align your career with your lifestyle! As our Dynamics 365 CE team expands, we are creating exciting opportunities for professionals throughout New Zealand. With over 10 years of experience implementing CRM systems for both local and international clients, we boast a knowledgeable and capable team in this space.

About the Role

As the Functional Lead for Dynamics 365 CE, this is an exciting line management role where you will leverage your hands-on experience to spearhead the implementation of Dynamics 365 CE solutions, ensuring they meet our customers’ strategic goals. Your role involves engaging directly with customers understanding their needs, and offering tailored solutions. You will collaborate closely with cross-functional teams, participating in pre-sales activities and serving as a subject matter expert in bid engagements.

What you’ll do
Lead the implementation of Dynamics 365 CE solutions for high-profile clients while fostering strong, trustworthy relationships.
Conduct business analysis, design solutions, and facilitate client workshops.
Manage the team, mentor and guide other team members in their professional development.
Configure Dynamics 365 CE products to align with client needs.
Provide post-implementation support to ensure ongoing client satisfaction and system optimization.
What you’ll bring

The successful candidate for this role will be seen as an expert in their field and will have demonstrated experience and success in a similar, client facing role.

Additionally, we’re looking for the following:
You’ll have plenty of experience leading the implementation of Microsoft Dynamics CE systems and have an understanding of Sales, Service and Marketing principals.
Experience with Dynamics 365 Customer Engagement and Power Platforms is essential.
You may also have experience with presales and shaping projects.
You enjoy being hands on and aren’t afraid to get stuck in there to train your customers or mentor junior team members.
Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. Read more