FB Host/Hostess

Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Location
Chelsea
 
Full job description
As a FB Host/Hostess at The Cadogan you will join our fantastic FB team who look after each other, our amazing property and our guests.

If you are looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

Guest Service: Greet and seat guests warmly, present menus, provide information on dishes, make recommendations, upsell when appropriate, and inform about daily specials.
Reservations Communication: Manage reservations, waiting lists, phone calls, and emails; respond to inquiries and coordinate special requests.
Team Coordination Support: Collaborate with staff for smooth operations, ensure effective handovers between shifts, and assist with administrative tasks. Support with service when needed.
Cleanliness Organisation: Maintain a tidy reception and dining area, and support general restaurant cleanliness.
Complaint Handling Standards: Address guest concerns professionally, follow LQA and FORBES standards, and escalate issues as needed,
About Us

Watch as our doors gracefully open onto a glamorous stage, and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde’s everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather — take a seat and grab a drink, you are cordially invited to linger amongst them and join the scenes of our iconic London hotel? Join us and achieve the truly exceptional.

The Belmond LVMH Family?

The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

What You Bring:

Warm, genuine and approachable character
Excellent team working skills
Great attention to detail
Benefits

What We Offer:

The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Competitive salaries with generous service charge
Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site
Dedicated hospitality-specific benefits platform and many more
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.


Location:

United Kingdom, Chelsea
Department:

Food Beverage
Employment type:

Full-time
Experience:

Not Applicable
 
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