E-Commerce Assistant

Job Title: E-Commerce Assistant
Department: E-Commerce / Online Sales
Reports To: E-Commerce Manager / Operations Manager

Job Summary:

We are looking for a detail-oriented and motivated E-Commerce Assistant to support daily online business operations. The candidate will manage product listings, process orders, coordinate with customers, and help improve online sales performance across marketplaces and websites.

Key Responsibilities:

Manage and update product listings on e-commerce platforms (Amazon, Flipkart, Shopify, website, etc.)
Upload product images, descriptions, prices, and stock details
Process daily online orders and coordinate dispatch/shipping
Track inventory and update stock availability
Handle customer queries through chat, email, or phone
Manage returns, exchanges, and refund requests
Monitor sales reports and prepare basic performance data
Coordinate with warehouse, marketing, and delivery teams
Support promotional campaigns, offers, and discounts
Ensure smooth day-to-day marketplace operations
Required Skills:

Basic computer knowledge
Familiarity with Excel / Google Sheets
Good communication skills
Attention to detail
Time management skills
Basic knowledge of online marketplaces
Preferred Qualifications:

Graduate / Undergraduate
Experience in e-commerce or customer service preferred
Knowledge of Shopify, Amazon Seller Central, Flipkart Seller Hub is a plus
Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person