Customer Service Sales Assistant manager

Company Description

IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers across a wide array of industries. Since 1+++, IndiaMART has focused on making business easy by providing a platform for SMEs, large enterprises, and individual buyers to access diverse portfolios of quality products. Over 20.6 Crore buyers explore from 11.5 Crore products sourced from 82 Lakh suppliers on IndiaMART’s platform. With a dedicated workforce of over 5000 employees across India, the company aims to enhance business visibility and credibility for suppliers while supporting business growth and operational efficiency.

Role Description

This is a full-time on-site role for a Customer Service Sales Assistant Manager, located in Noida. The Customer Service Sales Assistant Manager will be responsible for managing customer interactions, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience. The primary tasks include supervising customer support representatives, resolving customer inquiries, developing customer service strategies, and contributing to sales goals by addressing customer needs effectively.

Qualifications
• Customer Support, Customer Satisfaction, Customer Service skills
• Phone Etiquette and maintaining effective communication with customers
• Ability to enhance Customer Experience and build lasting relationships
• Excellent problem-solving and conflict resolution skills
• Proficiency in CRM software and other relevant tools
• Ability to work collaboratively in a team-oriented environment
• Bachelor's degree in Business, Marketing, or related field
• Experience in a sales or customer service role is a plus Read more