Customer Service Assistant

Location
Ghatkopar, Mumbai, Maharashtra
 
Benefits
Pulled from the full job description
 
Full job description
We're looking for a proactive and customer-focused individual to join our team. This role is crucial for maximizing sales conversions and ensuring excellent customer satisfaction.

Key Responsibilities:

Abandoned Cart Recovery: Proactively reach out to customers who have abandoned their checkouts on our website. Your goal will be to understand their reasons for not completing the purchase and guide them towards conversion. This may involve offering assistance, resolving technical issues, or providing relevant information about products or promotions.

Customer Enquiry Management: Efficiently handle a wide range of customer inquiries through various channels (e.g., email, chat, phone). This includes answering product-related questions, assisting with order status, resolving shipping issues, and addressing general customer concerns.

Lead Generation Conversion: Contact and qualify leads from provided lists, nurturing them through the sales funnel. This involves effectively communicating the value of our products/services and converting leads into successful orders.

Required Skills Experience:

Exceptional Communication Skills: You must possess clear, concise, and persuasive verbal and written communication skills to engage effectively with customers and leads.

Strong Customer Service Acumen: A proven track record in delivering outstanding customer service, demonstrating empathy, patience, and problem-solving abilities.

Sales-Oriented Mindset: While focused on service, you should have a natural inclination towards identifying sales opportunities and converting interest into purchases.

Tech-Savvy: Comfort with using e-commerce platforms, CRM software, and communication tools.

Compensation:

The annual salary package for this position ranges from ₹2,40,000 to ₹3,00,000, depending on experience and qualifications

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred)
Hindi (Preferred)
Work Location: In person

Speak with the employer
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