Customer Contact Advisor

Profile insights
Here’s how the job qualifications align with your profile.
Skills

IT

Complaint handling

Customer service

Do you have experience in IT?
 
Job details
Here’s how the job details align with your profile.
Pay

£24,600 a year
Job type

Fixed term contract

Part-time
 
Location
Thamesmead
 
Benefits
Pulled from the full job description
Company pension
Paid volunteer time
 
Full job description
Customer Contact Advisor
Vacancy Reference peabodygroup/TP/1172/196

Number of Positions:
1
Contract Type:
Fixed Term Contract Part Time
Salary:
£24,600 pro rata (£30,750 FTE)
Working Hours:
28
Location:
Thamesmead Office Joyce Dawson Way
Closing Date:
28/07/2025
Vacancy Category:
Customer Services
Service Area:
Operations South London
Directorate:
Operations
Our Vacancy
Your typical day could start with responding to enquiries and reporting any facilities issues. Then you might be assisting with mutual exchange queries before booking meeting rooms for colleagues before you check Contractor risk assessments are logged.

As a Customer Services Advisor you’ll be the ‘face of Peabody’ and no one day is the same. You’ll be providing a front of house service to all residents and visitors of Peabody, ensuring a welcoming and efficient service is delivered. To be successful in this role, you will be on site in Thamesmead every Monday, Tuesday, Thursday and Friday.

You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first-rate at building strong relationships across the business to enable you to find creative solutions to issues.

Your role covers all aspects of customer service – logging repairs, assisting vulnerable residents, providing administrative support to other areas of the business and signposting to other teams or agencies where required. If you’re creative in your problem-solving, energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you.

This is a fixed term contact until end of January 2026.

Could it be you?

To be a success in this role, you’re:

committed to first class customer service
experienced in a face-to-face customer service role and have good IT skills
knowledgeable of social housing and understanding of residents needs
experienced in handling complaints, raising repairs and assisting vulnerable residents
experienced in carrying out building health safety checks
Here are just a few of the benefits of working at Peabody:

30 days’ annual holiday, plus bank holidays
two additional paid volunteering days each year
flexible benefits scheme, including family friendly benefits and access to a discount portal
4 x salary life assurance
up to 10% pension contribution
Ready to apply?

Click ‘Apply’ and submit your CV along with a brief note about why you’re the right fit for this role.

If you have any questions about this role, please email caroline.seery@peabody.org.uk

Early applications are encouraged as we reserve the right to close the advertisement earlier than stated

Interviews will be taking place in person on 4th 5th August

You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship. Read more