Client Trainer

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The trainer serves as a crucial bridge between the technical solution and client adoption. The role involves creating and delivering comprehensive training materials and documentation, while working closely with customers to conduct User Acceptance Testing (UAT). The trainer will collaborate with various teams including Business Analysts, Quality Assurance, and client stakeholders to ensure successful solution implementation.

Beyond training delivery, the position requires someone who can manage client relationships, document process improvements, and contribute to quality assurance efforts, all while maintaining a deep understanding of pension plan administration systems. The ideal candidate should be an experienced communicator who can adapt their training approach based on audience needs and effectively manage change within client organizations.
Responsibilities
Organize and/or adapt demonstrations and participate in presentations to existing or prospective clients to ensure they understand the integrated solution;
Create and develop training in multiple formats and ensure all training materials are accurate and up-to-date;
Lead individual and/or group training activities on our premises or at our clients’ sites;
Build and maintain harmonious relationships with clients existing or prospective clients;
Write user guides, procedures and reference documents;
Identify, record, and document suggestions for improvements made during training activities;
Help promote an atmosphere of collaboration and mutual assistance as a member of the team of trainers;
Support the quality assurance team, the business analysts and the client support teams when the integrated solution is being installed;
Guide the parties involved to ensure that training sessions meet the clients’ needs;
Monitor training activities with regard to endeavour, cost and scope, so as to stay within the allotted budget.
Requirements
2+ years experience as a trainer for internal and external stakeholders
Excellent verbal and written communication skills in English
Available for travel in Canada and the US
Solid experience presenting content using Microsoft tools such as PowerPoint and Teams
Demonstrated ability to lead dynamic training sessions and adapt teaching methods to diverse audiences
Strong learning agility with enthusiasm for mastering new systems and pension administration concepts
Proven resilience under pressure with a positive, solutions-focused mindset
Change management experience, with ability to influence stakeholders and drive adoption
Track record of successful cross-functional collaboration with technical and business teams
Results-oriented with strong project delivery and time management skills
Pension, benefits, or insurance industry knowledge is an asset
What's in it for you
Impact hundreds of thousands of lives through pension administration work
Join a collaborative, and supportive team culture
Travel opportunities in this international role
Work on stimulating, complex projects with large scale clients
Continuous learning and growth in an evolving industry
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-1+.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Read more