Associate Analyst - HR Services

 
Full job description
What you’ll do:
The position will report directly to the HRS Manager and will be influential in Benefits Management activities. This involves processes of Provident Fund, Superannuation, National Pension Scheme. The incumbent will improve the HRS operation effectiveness, efficiency, and quality. Also remain closely connected with the vendors and internal stakeholders.


1. Manage Provident Fund co-ordination activities
2. Administration facilitation of Superannuation National Pension Scheme schemes
3. Effective vendor stakeholder management
4. Communication plan for internal employee groups
5. Strong focus on SLA’s, Customers and Operational excellence.
6. Partner with HR business partner, other verticals, SME’s to continually enhance effectiveness of service delivery.
7. Deploy standardized policies and practices that ensure compliance with all local legal requirements applicable in consultation with various internal external stakeholders.
8. Design and improve process flows, working manuals as well as related tools and templates for each service.
+. Create, track and assess standards, metrics, processes and systems on regular basis in order to monitoring performance and identify the improvement areas in Data administration.
10. Manage regular operational process / service levels audits and reviews to ensure compliance and delivery quality

Qualifications:
Bachelor /Master degree; with 3 years’ experience in supporting business processing, Service operations or HR services.
Skills:
Excellent written and verbal communication in English and interpersonal skills
Strong customer service ethos with a track record of process improvement.
Ability to manage sensitive and confidential data , situations
Strong analytical skills, logical thinking and process oriented. Read more