Applicant Services Support

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Time management

PeopleSoft

Google Suite
+ show more

Do you have experience in Time management?
Education

College diploma

High school diploma or GED

Bachelor's

Do you have a College diploma?
Languages

French

English

Do you know French?
 
Job details
Here’s how the job details align with your profile.
Pay

$50,837.16–$68,637.60 a year
Job type

Full-time
 
Location
Edmonton, AB T6G 2B7•Hybrid work
 
Full job description
Department Office of the Registrar - Admissions
Salary range $50,837.16 to $68,637.60
Hours per week 35
Grade 7
Posted date
Closing date July 24, 2025
Position Type Full Time - Operating Funded
Description
This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Office of the Registrar

The Office of the Registrar’s Admissions unit is responsible for the undergraduate admissions process for domestic and international applicants in partnership with the faculties. Over 56,000 applicants apply to undergraduate programs at the University of Alberta every year.

Position

Reporting to the Assistant Registrar, Admissions (ARA), the Applicant Services Support will be responsible for providing excellent service to applicants to the University of Alberta and supporting the Student Service Advisors and recruitment staff as a key resource for admissions related questions from current and prospective students.

The Applicant Services Support will be an expert in interpretation and application of admission policies and procedures for all types of applicants (high school, post-secondary, domestic, and international).

The position supports all student inquiries received via all channels (phone, chat, email, in-person) referred to from the Student Service Centre.

The Applicant Services Support is accountable for proactive problem solving, discretionary decision making to resolve the majority of student inquiries and determines what type of escalation is needed as necessary. Inquiries may concern a broad range of issues regarding policies, procedures, or programs.

Applicant Services Support will also need to be aware of other services offered across campus so they can make referrals as needed.

Duties

Responds to students' inquiries about admissions that are referred from the Student Services Centre via online chat, phone, email or in person as required.
Makes and receives student referrals; coordinates connection for students between faculty advisors and/or service providers on campus, i.e. Faculties and departments, University of Alberta International (UAI).
Identifies problems and recommends solutions to Manager, Applicant Services and/or Specialists. Makes recommendations for a new or revised procedure where efficiencies can be optimized.
May be required to participate in events or sessions with prospective students such as Open House.
Identifies, requests, and confirms receipt of appropriate admission documentation required from applicants to support their Application for Admission or Readmission.
Conducts initial look at the application and advises applicants of additional program specific admission requirements and procedures necessary to successfully complete their application.
Updates education taken at postsecondary institutions for and assesses for approved credit and edits faculty-posted transfer credit narratives, ensuring that transcript standards are maintained.
May assist with special projects and other administrative duties as required.
Minimum Qualifications

Completion of two-year diploma program required; an undergraduate degree is an asset; equivalent combinations of experience and education will be considered.
Two years of minimum office related experience is required; with one year in a post-secondary environment preferred.
Computer proficiency using MS Office applications and Google Suite.
Ability to work well as part of a team to meet targets and goals.
Strong customer service orientation, interpersonal skills, tact, initiative and a positive outlook.
Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-past environment while maintaining superior accuracy.
Proven track record in building and nurturing relationships with internal and external stakeholders.
Excellent verbal, written and interpersonal communication skills with superior attention to detail and superior level of accuracy.
Strong commitment to service excellence, equity, diversity, inclusion and Indigenization.
Preferred Qualifications

Experience working with undergraduate students and students whose first language is not English is an asset.
Proficiency in French or another language other than English is an asset.
Familiarity with Campus Solutions/PeopleSoft, Slate, Fresh Service or other Student Information Systems is an asset.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.


Note: This opportunity will be available until midnight July 24, 2025, Edmonton, Alberta local time. Read more