Analyst, Marketing Operations

JOB INFORMATION
Requisition ID: 11566
Number of Vacancies: 1
Department: Marketing and Customer Experience (20000003) - Digital Communications (30000007)
Salary Information: $77,259.00 - $96,587.40
Pay Scale Group: 7SA
Employment Type: Regular - This is a hybrid working environment.
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: July 18, 2025
Last Day to Apply: July 24, 2025
Reports to: Manager, Marketing Operations

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Come join our team at this exciting time and apply for the Analyst, Marking Operations position!

What You Will Do

Reporting to the Manager, Marketing Operations, the Analyst, Marketing Operations supports the TTC’s marketing and customer engagement strategies by tracking and optimizing key initiatives. The role involves cross-functional collaboration with various TTC departments including Finance and external stakeholders. The incumbent leverages data, project management tools such as Monday.com, and industry insights to enhance campaign performance, measure key performance indicators (KPIs), and contribute to business planning efforts and customer engagement efforts. Their expertise in business analysis, modelling and research plays an active role in developing and maintaining a robust Marketing and Customer Experience model that drives efficiencies and informs departmental recommendations. Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. Participates in the TTC Customer Service Ambassador Program.
May be required to work outside of normal working hours to meet critical deadlines. Occasional travel to TTC work locations may be required.

What Skills Do You Bring?

Use office technology, software and applications.
Sound judgement; excellent organizational, analytical, and problem solving abilities with exceptional attention to detail.
Good oral and written communication skills, and analytical ability for the purpose of obtaining, and interpreting the accuracy and completeness of data provided.

What Qualifications Do You Bring?

Completion of a college diploma or university degree in Marketing, Business Analytics, Communications or a related discipline or a combination of education, training and experience to be equivalent.
Demonstrated experience in a business or financial analysis role focused on marketing, customer experience or business performance.
Experience analyzing, reviewing and understanding financial reports.
Demonstrated ability to interpret performance metrics, digital analytics, and campaign data.
Proficiency in using Monday.com and any other project management tools. Experience setting up and tracking marketing operations, cross-team project requests, workflow efficiencies and campaign timelines providing insights/recommendations to departmental leadership.
Advanced knowledge in Excel and very proficient using other Microsoft software (e.g. Word, Outlook, PowerPoint, SharePoint, etc.).
Strong organizational and communication skills with the ability to present data clearly to technical and non-technical audiences.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
A comprehensive package that covers health, dental, vision and more.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted. Read more