Verified Job
Customer Support / TeleCaller
Administration - Customer Service Support
Customer Support / TeleCaller
#749758
Remote / WFH
Laser Plumbing & Electrical
Job Description
Laser Plumbing and Electrical currently has over 250 members and has evolved to become the leading electrical and plumbing contracting network across New Zealand and Australia. From our commitment to our members, matched with our commitments to our customers and our community – we’re dedicated to upholding our ‘Totally Dependable’ service guarantee.
We’re looking for a service administration extraordinaire to take a newly created role as our next Customer Service Support. In this role, you’ll be responsible for delivering on operational processes related to Customer and Member queries, including job scheduling and management, accurate reporting, monitoring and adherence to health and safety best practices.
You’ll play a key role in the delivery of several Laser Group Services projects, with a focus on providing great customer outcomes. You’ll regularly engage with the Laser Members, Customers, and the Commercial Team to provide project administration support.
Interested? Here is what we need from you:
Relevant experience in an administration, project administration or customer services role
Trade industry experience would be a huge advantage
Be process-driven and proactive
Excellent oral and written communication skills with an interpersonal style
Excellent attention to detail, organisational and time management skills
Be confident and resilient in approach with internal and external teams
High level of computer literacy including MS Office. Previous experience with simPRO job management software would be an advantage
Strong knowledge of New Zealand Health & Safety practices
This is a full-time role (Monday to Friday 8:30 am – 5:30 pm) with the flexibility to start earlier if and when required. This role is based from our Head Office in Avondale, Auckland.
Along with plenty of variety and a friendly team, we can offer you:
Competitive remuneration package
Convenient office location – close to motorway access and local amenities
Off-street parking
This is a great opportunity for you to showcase your excellent administration skills and be a part of a reputable team. Ready to start something new? Click ‘Apply’ today.
Please note: To be eligible, you must already reside in New Zealand and have the legal right to work here.
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We’re looking for a service administration extraordinaire to take a newly created role as our next Customer Service Support. In this role, you’ll be responsible for delivering on operational processes related to Customer and Member queries, including job scheduling and management, accurate reporting, monitoring and adherence to health and safety best practices.
You’ll play a key role in the delivery of several Laser Group Services projects, with a focus on providing great customer outcomes. You’ll regularly engage with the Laser Members, Customers, and the Commercial Team to provide project administration support.
Interested? Here is what we need from you:
Relevant experience in an administration, project administration or customer services role
Trade industry experience would be a huge advantage
Be process-driven and proactive
Excellent oral and written communication skills with an interpersonal style
Excellent attention to detail, organisational and time management skills
Be confident and resilient in approach with internal and external teams
High level of computer literacy including MS Office. Previous experience with simPRO job management software would be an advantage
Strong knowledge of New Zealand Health & Safety practices
This is a full-time role (Monday to Friday 8:30 am – 5:30 pm) with the flexibility to start earlier if and when required. This role is based from our Head Office in Avondale, Auckland.
Along with plenty of variety and a friendly team, we can offer you:
Competitive remuneration package
Convenient office location – close to motorway access and local amenities
Off-street parking
This is a great opportunity for you to showcase your excellent administration skills and be a part of a reputable team. Ready to start something new? Click ‘Apply’ today.
Please note: To be eligible, you must already reside in New Zealand and have the legal right to work here.
Show less
