Human Resources Support Center Representative

Job description
Are you passionate about helping others and providing exceptional customer service? Do you have a strong understanding of human resources policies and procedures? If so, we have an exciting opportunity for you to join our team as a Human Resources Support Center Representative at Northwell Health.In this role, you will serve as the first point of contact for employees seeking HR assistance and support. You will be responsible for providing timely and accurate information, resolving inquiries, and escalating complex issues to the appropriate HR team members. Your exceptional communication and problem-solving skills will be essential in ensuring a positive employee experience and maintaining HR compliance.To be successful in this role, you must have a minimum of 2 years of experience in a customer service or HR support role. A bachelor's degree in Human Resources or a related field is preferred. Additionally, you must have a strong understanding of HR policies and procedures, as well as the ability to maintain confidentiality and handle sensitive information with discretion.If you are a team player with a strong work ethic and a passion for helping others, we encourage you to apply for this rewarding opportunity with Northwell Health. Join our team and make a difference in the lives of our employees every day.

Serve as the first point of contact for employees seeking HR assistance and support.
Provide timely and accurate information to employees regarding HR policies and procedures.
Resolve inquiries and escalate complex issues to the appropriate HR team members.
Maintain a positive and professional demeanor while interacting with employees.
Ensure compliance with HR policies and procedures.
Maintain confidentiality and handle sensitive information with discretion.
Collaborate with other HR team members to address employee concerns and issues.
Continuously update and maintain HR knowledge and stay informed on any changes to policies and procedures.
Maintain accurate and organized records of employee inquiries and resolutions.
Develop and maintain strong relationships with employees to foster a positive work environment.
Assist with HR projects and initiatives as needed.
Provide exceptional customer service and strive to exceed employee expectations.
Act as a resource for employees seeking information on benefits, payroll, and other HR-related topics.
Identify areas for improvement and make suggestions for streamlining processes.
Stay up-to-date on industry trends and best practices in HR support and customer service.

Northwell Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Read more