Senior/HR Administrator

Job description
UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us!

Are you a passionate HR/Admin practitioner with hands-on ER experience looking to elevate your career further? We are currently looking for experienced Senior/HR Administrators to support our staff members and managers based in 3 of our London stores. You will be fully integrated into your assigned store, i.e. working fully from the store. In this role, you will be the go-to person for HR and admin matters at store level – across general back-of-house tasks, recruitment, onboarding, training, payroll, employee relations, policy communication, and more.

This role reports into the Store and Area Managers with a dotted line into HR Business Partner, working closely with in-store management team and the wider HR community within UNIQLO UK.
• Starting Date: June/July 2025
• Hours: Full-time 37.5 hours/5 days or part-time 30 hours/4 days per week
• Flexibility: Full flexibility from Monday to Sunday required
• Location: 311 Oxford Street / Battersea / Stratford (one role per store)

What you will be responsible for:
• Ensure each stage of employee lifecycle (onboarding, offboarding, contracts, variations, etc) is completed accurately in a timely manner.
• Handle employee data with strict confidence and keep employee records up to date on all systems, e.g. right to work documents, employment paperwork, attendance, etc, in compliance with GDPR.
• Monitor employee timesheets on a daily basis and manage payroll process with great attention to detail to ensure pay is 100% accurate.
• Manage recruitment process with Store Managers in direct communication with candidates – screening applicants, interviewing candidates, extending job offers and issuing contracts.
• Deliver smooth induction and training for new starters.
• Collaborate closely with Store Managers to ensure staffing is sufficient to meet daily operational needs by closely monitoring rota, holiday and attendance.
• Support store management on staff development and workforce planning.
• Actively contribute to building a positive and inclusive store culture.
• Be able to independently advise managers and employees on straightforward employee relation matters.
• Support data analysis to identify trends and drive improvements.
• Be the first point of contact for employee queries regarding payroll, contract, holiday and other HR-related questions.
• Answer queries from the Customer Service Team and directly from customers promptly.
• Update and maintain business-related information in the staff room and back office.
• Ensure the back office is clean and tidy at all times.
• Complete money/banking tasks on time.
• Manage both routine and ad-hoc back of house admin duties.
• Support customer service and shop floor tasks as required.

Skills, Experience and Attributes:
• Previous experience in an HR generalist/admin role within a retail environment.
• Good knowledge of HR policies and best practices with hand-on experience in managing ER cases.
• Strong understanding of payroll processes.
• Passion for retail and sound understanding of how this sector operates.
• Highly organised with strong attention to detail and time management skills.
• Effective communicator with confidence to work across multiple levels and stores.
• Discreet, approachable, and trusted with confidential information.
• Can-do attitude and willingness to learn.
• Ability to work under pressure in a fast-paced environment.
• Proficient in HR systems and Microsoft Word, Excel, PowerPoint and Outlook.

What we can offer you:
• 34 days of paid leave per holiday year (inclusive of 8 bank holidays)
• Staff discount 30%
• Workwear allowance
• Commuting cost subsidiary
• Global profit share scheme
• Employee assistance programme
• Professional development fund
• Private medical care
• Private pension scheme
• Paid Volunteer days – twice a year
• Cycle to work scheme
• Enhanced family-friendly policy

UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://www.fastretailing.com/eng/privacy/eurecruitment.html

The UNIQLO job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

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