Web Technician

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Why Ciena:

· We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.

· We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.

· We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.

· We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.

· We know that financial security is important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program.

· We realize time away to recharge is non-negotiable. We offer flexible paid time off

· Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Ciena is looking for an energetic, highly motivated web technician to support our developer community. We're looking for a problem solver with excellent technical skills who can maintain our developer web portal. You'll also work with our writers and developers to ensure our content is up to date.
• Maintain HTML content on our developer portal
• Update web pages for each release
• Create CI/CD scripts for documentation projects
• Become an Antora expert
• Help with website improvements
• Project manage developer guides to ensure they are completed on time
• You'll be integral to the success of our 'early adopter' customers

What Does Ciena Expect of You?

· Initiative – You're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.

· Agility – you are readily able to make key decisions and manage competing and ever-changing priorities.

· Communication expertise – you possess the ability to influence and tailor your message and ideas to the audience to ensure understanding and agreement.

· The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.

· Relationship builder – with an ability to influence, you're able to quickly develop trusted connections and get work done across multi sites.

· A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.

· A passion for coaching – fully understanding and appreciating the power of the mentorship role.

The Must Haves
• Experience with CI/CD pipeline creation and maintenance
• Familiarity with DevOps concepts and documentation
• Strong written and verbal communication skills
• Attention to detail and ability to update documentation on a regular basis
• Ability to plan, schedule, and be flexible
• Experience with Antora, a static site generator for documentation
• Experience with Git, web development, and HTML/CSS
• Working knowledge of some programming languages, such as Java and Python
• Familiarity with Jira, Confluence, and Asciidoc a plus
• Self-motivated, self-directed, and capable of working both independently and in teams.
• BA/BS degree or equivalent practical experience

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

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