Location
Toronto, ON
Benefits
Pulled from the full job description
Full job description
Req Id: 424992
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration Contact Centre and Internet Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
As Vice President of Shared Services, you will lead strategic planning, operational excellence, and business transformation across Bell Business Market with an emphasis on technical sales leadership and enablement. You will manage cross-functional teams focused on centralized technical expertise and driving end-to-end sales process transformation, oversee financial and vendor operations, and drive key initiatives to support business growth and innovation. This team will provide technical support for customer solutions, assist sales teams throughout the sales cycle, and enhance sales productivity, revenue generation and customer experience using AI solutions.
Key Responsibilities
Strategic Leadership: Lead a multi-disciplinary Shared Services team, providing direction in strategic planning, pricing, financial management, reporting, and vendor operations.
Technical Sales Strategy: Spearhead the development and execution of technical sales strategies aligned with business objectives and market opportunities. Implement programs to elevate the technical expertise of the sales force.
Sales Enablement Support: Collaborate with sales, marketing, and product teams to build and convert sales funnels. Serve as a key advisor to sales leadership on technology trends, competitive threats, and innovative solutions.
Pricing Compliance: Oversee deal and solution pricing, ensuring adherence to risk and delivery standards.
Program Management: Drive strategic programs and projects from initial business case development through execution and benefits realization.
Sales Process and Productivity: Drive sales process improvements and enhance productivity through the implementation of best practices and tools
Financial Performance Resource Optimization: Manage budgets, forecasts, and financial performance to achieve EBITDA and customer satisfaction targets. Optimize resource allocation to support technical sales initiatives and certification programs.
Vendor Asset Management: Lead vendor and asset management activities, including contract governance and cost optimization.
Compliance Governance: Ensure audit readiness, compliance, and robust governance across all initiatives.
Change Management Engagement: Drive change management initiatives, internal communications, and employee engagement programs.
Product Lifecycle Sales Enablement (Collaboration): Collaborate with partners and internal stakeholders to support product lifecycle and sales enablement, ensuring the sales force is equipped with the knowledge and skills necessary to sell the product and service offerings effectively.
Industry Trend Monitoring: Monitor industry trends and recommend strategic adjustments to maintain a competitive edge.
Thought Leadership: Represent the company as a thought leader at industry events and conferences.
Critical Qualifications
Experience: 15+ years of leadership experience in technology, telecommunications, or IT, with a focus on shared services and sales enablement.
Leadership Acumen: Proven ability to lead cross-functional teams and drive results within a matrixed environment.
Strategic Analytical Skills: Strong strategic thinking, financial management, and business analysis capabilities.
Performance Optimization: Demonstrated track record of enhancing productivity and optimizing sales performance across multiple channels.
Communication Presentation Prowess: Excellent communication and presentation skills, with the ability to translate complex technical concepts for non-technical audiences.
Program Vendor Management: Experience in managing strategic programs, vendor relationships, and ensuring audit compliance.
Education: University degree in Business, Computing and Information Science, Engineering, or a related field; Master's degree or professional designation preferred.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal || Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 07/29/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
Read more
