TM File Management Support Officer

Full job description
Are you looking for an exciting new challenge in 2025?

We are looking for File Management Support Officers (FMSOs) to join our team and play their part in keeping New Zealander’s safe.

Based in Piki Ki Te Ao, Otahuhu
Permanent/Full time Shift Work
Remuneration: $63,526 per annum
Attractive Shift Work Incentives
Training provided however adequate computer skills are required and you will be required to complete an online psychometric test
Multiple positions available
Intake date commences on 11 September 2025 – you must be available to start on this date.
The first 12 weeks will consist of training at Piki Ki Te Ao from Monday 15 September. You must be fully available to attend training for the first 12 weeks.

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

File Management Support Officers (FMSO’s) are part of File Management, Transcription Services (FMT) and are part of a nationally centralised group which supports a number of key elements within the case management process, our frontline staff and also provides key services to victims.

Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done, even if it’s in a fast-paced environment where there can be pressure from time to time?

This is a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time. Quite simply, you would be our digital paperwork superheroes. Some of the key accountabilities in this role are:

Accurately recording and transcribing information to a high standard
Analysing information and using your initiative to make decisions
Using empathy with internal and external stakeholders.
Communicating easily and effectively both written and orally.
Managing conflicting demands.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
Supportive of team members and looks for opportunities to contribute to an inclusive environment.
Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.
Have a commitment to excellence – ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.

Shift work details:
Our centre in Otahuhu operates 24/7 on a six on four off roster, including night shifts . The roster pattern is two early shifts (0600hrs – 1500hrs), two late shifts (1200hrs – 2200hrs), two night shifts (2100hrs – 0630hrs), followed by four days off.

What we offer:
Full training
Flexible hours
Up to 15% Shift Incentive
28 days of leave, 40 including Statutory Days
Professional development opportunities
Excellent career progression
Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services

This role is set at Individual Contributor level , this means your key purpose is “to deliver or enable others to deliver Our Business”.

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/06-2021/file_management_support_officer.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful for the next stage of the recruitment process.

This advert is set to close at 5:00pm, Wednesday 2 July, however advertising may stop earlier if we have a high number of applications.

If you have any questions about this vacancy, please contact sdrecruitment@police.govt.nz
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