Technical voice support| Night shift | BPO| Salary up To|

Jobshop is one of India's leading BPO recruitment firms based out of Frazer Town, Bangalore. We hire for some of the best BPO/Call Center/International / domestic companies in Bangalore, Pune, Hyderabad and Chennai We have urgent placement offers for Technical Support, Voice process for one of our leading clients in Hyderabad Please CALL / WHATSAPP HR ++64080000 or 080-46115600 and schedule your telephonic interviews. You can also drop by at our office in Bangalore and be placed soon.Roles and responsibilities Answer calls from the Clients key stakeholders Document and address all types of problem or issue. Builds rapport Resolves requests and incidents. Handles high-level escalated problems (when required) to the appropriately experienced technician on Tier 2 and 3 Support. Records, tracks, and documents the help desk request problem-solving process Applies diagnostic utilities to aid in troubleshooting under minimal supervision. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Works under limited supervision to identify and learn appropriate software and hardware used and supported by the organization. Tests fixes to ensure problem has been adequately resolved. Knowledge of basic computer hardware (PC mouse, monitor, keyboard) - Strong documentation skills. Experience in a documented customer service role. Understanding of ServiceNow is an added advantage.Preferred Qualifications: - Excellent Verbal and Written Communication skills Candidates with Neutral Accent without MTI Good interpersonal skills. Ability to present ideas in user-friendly language. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience in a restaurant environment. Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities. Highly self-motivated and directed. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Education: Any Bachelors degree from reputed university Experience: Minimum 1+ years of BPO experience Shift: Night Shift Notice Period: 15 days or less Interview Process: Total 3 Rounds Level 1 : HR Round Level 2 : Speech X System Test (Online Assessment) Level 3 : Ops/Client Round on Microsoft Teams Please CALL / WHATSAPP HR ++64080000 or 080-46115600 and schedule your telephonic interviews. You can also drop by at our office in Bangalore and be placed soon Read more