Technical Specialist – Veeva Vault | HF894

Job Summary:
We are seeking a highly skilled and proactive L3 Support Specialist with strong expertise in Veeva Vault and a solid understanding.
High Level Responsibilities:
· Provide Level 3 support for Veeva Vault applications, including issue resolution, root cause analysis, and escalation management.
· Collaborate with business stakeholders to gather and understand functional requirements.
· Translate business needs into technical solutions and/or coordinate with external technical teams for implementation.
· Identify technical risks or blockers proactively, ensuring timely communication and resolution.
· Maintain documentation for support processes, known issues, and resolutions.
· Participate in IT change management and release activities documentation as needed.
Required Skills and Qualification:
· Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin)
· Experience in L3 application support
· Solid understanding of functional business processes in regulated environments.
· Excellent problem-solving and analytical skills.
· Ability to work independently and as part of a collaborative team.
· Experience with ticketing systems (e.g., ServiceNow, Jira).
Desired Qualification:
· Exposure to Veeva Medical (Eg: Promomats, CRM etc)
· Experience with REST API
· JAVA, Python, Azure Datafactory
· Experience with SDKs Excel VBA'
About FocalCXM
We are passionate about empowering customer-facing teams in the Life Sciences industry. With a strong Product Management mindset, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms.
FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes. We support Pre-Clinical, Clinical, Commercial, and Medical teams across the Pharma, MedTech, and Animal Health sectors worldwide. Know more: We Do
We transform the employee and customer experience for organizations through innovative digital solutions.
How We Do It
With a product-driven mindset and world-class engineering, we build high-performing teams that deliver measurable value to the Life Sciences sector.
Why We Do It
We're driven by a deep passion for Life Sciences—an industry committed to advancing health and improving lives.
Our Core Values
Love: Cherish respect, listen actively, practice empathy, and nurture relationships.
Integrity: Act ethically and responsibly, even when no one is watching.
Teamwork: Collaborate effectively with diverse individuals and thrive as a member of high-achieving teams.
Tenkaizen: Embrace continuous innovation and strive for daily improvement.
Leadership: Take initiative and guide others, regardless of your formal position.
Excellence: What you currently possess is commendable.
About Team:
Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains. Read more