Sr Customer Service Executive

Company Description Frido is a company dedicated to creating innovative products to enhance everyday activities like walking, sitting, and sleeping. Their award-winning products, including wheelchairs, shoe inserts, and seat cushions, have achieved Amazon's Choice and Bestseller status in the Indian market. Frido's mission is to enable people to lead a pain-free life and provide them with the freedom to do more through their range of innovative products. Role Description This is a full-time remote role for a Customer Service Executive - Social Media Escalations at Frido. The role involves handling customer queries and escalations through social media platforms, ensuring customer satisfaction, and managing customer support services on various channels. Key Responsibilities: Monitor social media channels for customer queries, complaints, and escalations and handled social media escalations Respond promptly and professionally to resolve issues and ensure customer satisfaction. Collaborate with internal teams to address complex concerns. Maintain accurate records of interactions and resolutions. Provide insights and recommendations to improve customer experience. Qualifications: Excellent communication and interpersonal skills. 1-2 years of experience in customer service or social media management. Proficiency in using social media platforms and monitoring tools. Strong problem-solving abilities and a customer-first attitude. Prior experience in e-commerce industry is a plus Read more