Specialist|Customer Service Operations

Company Profile:
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.
Job Description:
Under general supervision, evaluates and processes basic Lennox Industries customer email and online inquiries for price, availability, order placement and return goods authorizations. This includes Residential equipment and both Residential and Commercial parts. Assists with open order management and mass order change requests from our supply chain partners. Refers more complex situations/questions to corporate team for processing.

Qualifications:
Excellent written and verbal communication skills
Experience with Lennox Products, Processes and Procedures
Ability to learn and understand basic HVAC terminology
Prior experience and ability to navigate SAP, Salesforce, MS Office, LennoxPros (Repair Part Finder), Touchpoint and other applications relevant to the role.
Able to meet SLA requirements.
Desire to learn (professional and personal development)
SAP experience
Salesforce experience
Enghouse/Touchpoint experience
Detail Oriented
Technical Aptitude
Adaptable/Flexible
Teamwork Focused Read more