Specialist Fraud Operations Consumer Banking DBS

Job Duties & responsibilities:-
• Process and approve authorisation requests.
• Handle enquiries and complaints from Merchants and Cardholders undertake investigative and follow-up action to ensure that complaints are properly resolved.
• Educate Merchants on the correct card acceptance and authorisation procedures.
• Attend to and process Lost/Stolen Card reports from Cardholders.
• Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses via the following
• Attend to fraud alerts on a timely basis within acceptable turnaround time
• Conduct a review of cardholder transactions
• Contact cardholders to verify transaction
• Ensure submission of pertinent information / reports on confirmed fraud transactions.
• Monitor personal and team performance and identify ways to improve team performance and service standards.
• Willing to work in shifts (24/7) based on team requirements
• Actively review and streamline operation processes
• Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards
• Check & maintain necessary MIS data, reports, files, records or movements
• Provide necessary administrative support in the processing of authorisation- related tasks.
• Provide timely updates to BU/SU/Team Lead

Experience:
• Proficient in English with good interpersonal and communication skills
• Willing to do shift duties (24/7 set up)
India-Maharashtra-Mumbai