Spa/Fitness Attendant I

Job highlights
Identified by Google from the original job post
Qualifications
Previous customer service experience in a Spa or within a Hotel required, preferably within a Luxury environment
Basic computer skills and cash handling experience
High School Diploma or equivalent
Ability to follow instruction, provide support to the Spa Attendants and work independently without supervision
Visa Requirements: Must be legally eligible to work in the United States
Benefits
Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise
benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
Premium preferred provider medical/drug/vision benefits at competitive prices*
We put you first value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan matching program
Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store 30% discount of services offered in our Spa Without Walls
We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends Family rates (5,000+ hotels worldwide)*
Complimentary meals in our employee dining facility
Responsibilities
As a Spa/Fitness Attendant II you are responsible to ensure smooth and efficient operations of the facilities at the Spa Without Walls
Our team of experts promote a wellness focused lifestyle which transcends through all spa experiences enjoyed by our guests
You will coordinate reservations and assist with orchestrating an unforgettable experience for all visitors of the spa
You will assist with the checking in and out of spa guests in a timely in an efficient manner while remaining professional and courteous at all times
Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility
Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed/posted throughout the day
Assist with and resolve guest billing disputes
Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail
Work efficiently in Book4time (booking/management software) in all capacities, especially while scheduling, modifying, or canceling Spa and Fitness reservations and services
Work in Book4time and Opera software, assisting guests and colleagues while problem solving and assist with day to day of the Bathhouse operations
Review information log/file for information, keep desk clean, tidy and free of obstructions
Secure cash bank, maintaining accurate cash accounting information/records, balancing cash bank and list contents on the Cash Activity Sheet on a daily basis
Provide general departmental assistance, special projects, group Spa reservations, etc
Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Job description
Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:
• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

As a Spa/Fitness Attendant II you are responsible to ensure smooth and efficient operations of the facilities at the Spa Without Walls

What you will be doing:
• Our team of experts promote a wellness focused lifestyle which transcends through all spa experiences enjoyed by our guests. You will coordinate reservations and assist with orchestrating an unforgettable experience for all visitors of the spa. You will assist with the checking in and out of spa guests in a timely in an efficient manner while remaining professional and courteous at all times.
• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
• Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility
• Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed/posted throughout the day. Assist with and resolve guest billing disputes.
• Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail
• Work efficiently in Book4time (booking/management software) in all capacities, especially while scheduling, modifying, or canceling Spa and Fitness reservations and services.
• Work in Book4time and Opera software, assisting guests and colleagues while problem solving and assist with day to day of the Bathhouse operations.
• Review information log/file for information, keep desk clean, tidy and free of obstructions.
• Secure cash bank, maintaining accurate cash accounting information/records, balancing cash bank and list contents on the Cash Activity Sheet on a daily basis
• Provide general departmental assistance, special projects, group Spa reservations, etc.
• Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.

Qualifications

Your experience and skills include:
• Previous customer service experience in a Spa or within a Hotel required, preferably within a Luxury environment
• Forbes LQA Experience preferred
• Basic computer skills and cash handling experience
• High School Diploma or equivalent
• Ability to follow instruction, provide support to the Spa Attendants and work independently without supervision.
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Additional Information

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels Resorts: At Fairmont Hotels Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

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