Verified Job
IT / Software / Data Analyst
Software Principal Engineer, Advanced Support Engineering
IT / Software / Data Analyst
#770283
Remote / WFH
Boomi Software
Job Description
Job description
Job Description
As a Software Principal Engineer, you will be responsible for developing sophisticated systems and software based on the customer s business goals, needs and general business environment. You will work with product management, other engineering teams, customer success and support on developing cutting edge new product features and enhancements across various areas of Boomi offerings.
This role is within the Advanced Support Engineering team which is uniquely positioned with responsibilities in both customer support as well as in software development. The team is responsible for Tier 3 customer support cases. As part of this role, you will investigate the most challenging customer issues, perform deep investigation into the product code base to identify root cause and assist with resolution of issues.
The Advanced Support Engineering team develops software changes across all Boomi products with a focus on improving the supportability of the products. You will also develop tools for direct delivery to customers in order to assist with their usage of the products.
The Advanced Support Engineer must demonstrate skills and interest in both software development as well as customer issue resolution.
What You Will Do
Be a key part of the full product development lifecycle of software applications offered by Boomi
Investigate and resolve complex customer issues; maintain high customer satisfaction
Work independently with a moderate level of guidance from engineering management
Work comfortably within a high pressure environment
Design, implement and unit test changes to Boomi products including enhancements, defect fixes and/or configuration adjustments
Recommend best practices and techniques to customers
Research, validate and recommend key solutions
Mentor other Boomi engineers, including design collaboration and code reviews
Be an active member of an Agile team, collaboratively realizing features through continuous development, test and delivery
The Experience You Bring
Bachelor s or Master s degree in Engineering or Computer Science
10+ years of commercial experience in software development using the Java programming language including the use of some IDE with a solid understanding of object oriented design concepts for delivering and maintaining a software product
Experience in designing and implementing highly scalable, high throughput web applications and backend systems
Technical understanding of SQL, Hibernate, XML and JSON
Knowledge of SOA concepts
Technical understanding of Web Services technologies including REST, SOAP and WSDL is required
Exposure to mature development processes including use of source code control systems like Git
Demonstrated comfort with videoconferencing systems such as Zoom and Microsoft Teams
Strong reading, writing and oral communication skills
Experience working with AI to automate work efforts and research knowledge
Bonus Points If You Have:
Knowledge of front end technologies, especially Javascript; GWT is a plus
Knowledge of Agile development methodology
Knowledge of Linux/Unix environments
Work experience within an enterprise software or web company is important
Experience with training an AI/ML model
Role: Software Development - Other
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: B.Tech/B.E. in Any Specialization, Any Graduate
PG: Any Postgraduate
Job Description
As a Software Principal Engineer, you will be responsible for developing sophisticated systems and software based on the customer s business goals, needs and general business environment. You will work with product management, other engineering teams, customer success and support on developing cutting edge new product features and enhancements across various areas of Boomi offerings.
This role is within the Advanced Support Engineering team which is uniquely positioned with responsibilities in both customer support as well as in software development. The team is responsible for Tier 3 customer support cases. As part of this role, you will investigate the most challenging customer issues, perform deep investigation into the product code base to identify root cause and assist with resolution of issues.
The Advanced Support Engineering team develops software changes across all Boomi products with a focus on improving the supportability of the products. You will also develop tools for direct delivery to customers in order to assist with their usage of the products.
The Advanced Support Engineer must demonstrate skills and interest in both software development as well as customer issue resolution.
What You Will Do
Be a key part of the full product development lifecycle of software applications offered by Boomi
Investigate and resolve complex customer issues; maintain high customer satisfaction
Work independently with a moderate level of guidance from engineering management
Work comfortably within a high pressure environment
Design, implement and unit test changes to Boomi products including enhancements, defect fixes and/or configuration adjustments
Recommend best practices and techniques to customers
Research, validate and recommend key solutions
Mentor other Boomi engineers, including design collaboration and code reviews
Be an active member of an Agile team, collaboratively realizing features through continuous development, test and delivery
The Experience You Bring
Bachelor s or Master s degree in Engineering or Computer Science
10+ years of commercial experience in software development using the Java programming language including the use of some IDE with a solid understanding of object oriented design concepts for delivering and maintaining a software product
Experience in designing and implementing highly scalable, high throughput web applications and backend systems
Technical understanding of SQL, Hibernate, XML and JSON
Knowledge of SOA concepts
Technical understanding of Web Services technologies including REST, SOAP and WSDL is required
Exposure to mature development processes including use of source code control systems like Git
Demonstrated comfort with videoconferencing systems such as Zoom and Microsoft Teams
Strong reading, writing and oral communication skills
Experience working with AI to automate work efforts and research knowledge
Bonus Points If You Have:
Knowledge of front end technologies, especially Javascript; GWT is a plus
Knowledge of Agile development methodology
Knowledge of Linux/Unix environments
Work experience within an enterprise software or web company is important
Experience with training an AI/ML model
Role: Software Development - Other
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: B.Tech/B.E. in Any Specialization, Any Graduate
PG: Any Postgraduate
