Shared Services Administrator

Full job description
Shared Services Administrator (Collections)

Location

Manchester, GB

Department Name

EM HRSS (348103) G5

About Network Rail

Join Network Rail - Where People and Connections Matter

If you're ready to make a real difference, we'd love to hear from you!


Brief Description

Exciting opportunity to join the Shared Services team in Manchester as a Shared Services Administrator in Collections!

Are you passionate about numbers and meticulous about details? Do you have a knack for Excel and an inquisitive mind with a desire to grow your career in the world of Collections/Credit Control? If so, we have an exciting opportunity for you!

The Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, accounts, finance, controls and compliance, reporting, recruitment, and helpdesk support.

Contract: Fixed Term Contract (12-month opportunity)

Location: Manchester Square One M1 2NY (Hybrid - 3 days per week office based)

Salary: Band 6 - £23,758.00 per annum


About the role (External)

What does the role entail?

Manage and maintain the collections system.
Monitor customer accounts and ensure timely payments.
Reconcile accounts and resolve discrepancies/queries in a timely manner.
Communicate with customers to address queries and proactively follow up on overdue payments.
Build strong working relationships with our internal and external customers.
Communicate with customers in a variety of effective methods, including telephone.
Collaborate with the team to improve collections processes.
Please see the attached job description for more information.

The ideal candidate will have:

Excel Skills: Proficiency in Microsoft Excel is essential. You must be able to use formulas, pivot tables, and other advanced features to analyse data effectively.
Attention to Detail: You must be detail-oriented with a keen eye for accuracy.
Good Communication Skills: You should be able to communicate clearly and professionally with both internal and external stakeholders.
Analytical Mindset: Strong analytical skills to interpret financial data and perform account reconciliations
Team Player: Ability to work collaboratively with the team, the wider shared services centre and other departments.
Time Management: Excellent organizational skills to manage multiple tasks and meet deadlines.
We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
Pension schemes.
75% subsidy on rail and underground season tickets.
Up to 75% off leisure travel for you and your family (subject to terms and conditions)
Interest-free travel loan for train and car park season tickets.
Discounts at stations with your Network Rail pass.
Volunteer leave to make a positive impact.
Healthcare Scheme, GymPass discounts, Cycle to work plus more.
We offer generous maternity and adoption leave to support our employees during significant life moments.

What happens next?

If successful at shorting stage, you will be invited to a 30-minute MS Teams call which will consist of some competency-based questions along with a excel assessment. The final stage of the process is a in person competency-based interview located in the Manchester office.

Contract: Fixed Term Contract (12-month opportunity)

Location: Manchester Square One M1 2NY (Hybrid - 3 days per week office based)

Closing date: Tuesday 12th July 2025 - late applications will not be accepted.

Salary: Band 6 - £23,758.00 per annum


You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application or contact RSResourcing@networkrail.co.uk


***Some of our roles require face to face Drugs Alcohol testing. Further details will be shared with you as part of your formal offer.****


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Shared Services Administrator (Collections)

Location

Manchester, GB

Department Name

EM HRSS (348103) G5

About Network Rail

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our EDI commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!


Brief Description

Exciting opportunity to join the Shared Services team in Manchester as a Shared Services Administrator in Collections!

Are you passionate about numbers and meticulous about details? Do you have a knack for Excel and an inquisitive mind with a desire to grow your career in the world of Collections/Credit Control? If so, we have an exciting opportunity for you!

The Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, accounts, finance, controls and compliance, reporting, recruitment, and helpdesk support.

Contract: Fixed Term Contract (12-month opportunity)

Location: Manchester Square One M1 2NY (Hybrid - 3 days per week office based)

Salary: Band 6 - £23,758.00 per annum


About the role (External)

What does the role entail?

Manage and maintain the collections system.
Monitor customer accounts and ensure timely payments.
Reconcile accounts and resolve discrepancies/queries in a timely manner.
Communicate with customers to address queries and proactively follow up on overdue payments.
Build strong working relationships with our internal and external customers.
Communicate with customers in a variety of effective methods, including telephone.
Collaborate with the team to improve collections processes.
Please see the attached job description for more information.

The ideal candidate will have:

Excel Skills: Proficiency in Microsoft Excel is essential. You must be able to use formulas, pivot tables, and other advanced features to analyse data effectively.
Attention to Detail: You must be detail-oriented with a keen eye for accuracy.
Good Communication Skills: You should be able to communicate clearly and professionally with both internal and external stakeholders.
Analytical Mindset: Strong analytical skills to interpret financial data and perform account reconciliations
Team Player: Ability to work collaboratively with the team, the wider shared services centre and other departments.
Time Management: Excellent organizational skills to manage multiple tasks and meet deadlines.
We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
Pension schemes.
75% subsidy on rail and underground season tickets.
Up to 75% off leisure travel for you and your family (subject to terms and conditions)
Interest-free travel loan for train and car park season tickets.
Discounts at stations with your Network Rail pass.
Volunteer leave to make a positive impact.
Healthcare Scheme, GymPass discounts, Cycle to work plus more.
We offer generous maternity and adoption leave to support our employees during significant life moments.

How to apply (External)

What happens next?

If successful at shorting stage, you will be invited to a 30-minute MS Teams call which will consist of some competency-based questions along with a excel assessment. The final stage of the process is a in person competency-based interview located in the Manchester office.

Contract: Fixed Term Contract (12-month opportunity)

Location: Manchester Square One M1 2NY (Hybrid - 3 days per week office based)

Closing date: Tuesday 12th July 2025 - late applications will not be accepted.

Salary: Band 6 - £23,758.00 per annum

Click apply now to apply.

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application or contact RSResourcing@networkrail.co.uk

Network Rail Benefits - To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

***Some of our roles require face to face Drugs Alcohol testing. Further details will be shared with you as part of your formal offer.****


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