ServiceNow L2 Support Admin

What success looks like in this role:

Skills :

Minimum 3-5 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications

Experienced in supporting single and domain separated ServiceNow instances

Proficiency in ITIL best practices

Proficiency in Java

Good verbal and written communication skills, problem solving skills, customer service and interpersonal skills


Job Description
Looking for experienced and highly motivated Senior ServiceNow administrator to be part of a skilled team of ServiceNow support team.

Roles and Responsibilities

Provide user and application support on ServiceNow application
Troubleshoot end user problems
Evaluate issues, troubleshoot and resolve them
Perform incident/change/release management activities
Understand ServiceNow Error messages and error/installation logs
Provide technical leadership in resolving complex issues for ServiceNow and related integrations
Coordinate with deep support team members to get the status of issues that have been transferred
Interacting with various SME’s (Subject Matter Experts) to gather and harvest related content and deliverables,
Involving in application support during outage/degrade or any enhancements.
Strong understanding on Design, build, workflow and customize ServiceNow modules
Estimate efforts for ServiceNow projects based on provided requirements
Evaluate and perform feasibility studies for new solutions
Provide technical leadership for projects
Interface with Architects to provide technical feedback and translate high level designs to detailed solutions
Others :

The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.

Minimum 4-6 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications
Strong hands on technical knowledge of all ServiceNow modules
Hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services
ServiceNow Certifications and ITIL certification is preferred
Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
Good technical documentation skills
Strong interpersonal and presentation skills
#LI-SS1

You will be successful in this role if you have:

BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

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