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Immediate requirement for Team Leader Experience in BPO|

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BPO Jobs

1 month

India

Telangana

Hyderabad Get directions →

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ID: 1037

Published 1 month ago by Conneqt Business

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In BPO Jobs category

Hyderabad, Telangana, India

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Apply on BeBee India
16 hours agoFull–time
Job Description
Must have minimum 2 years of experience as a Team Leader in BPO customer support.
Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other KPIs and KRAs of the Team.
Ensure daily meet of service level Shrinkage.
Conduct Huddles pre and post Shift

Should have hands on experience in team management KPIs like AHT, Shrinkage, Attrition Occupancy, NPS/Csat Dsat Calculations.
Experience in international in BPO will be a good to the current hiring process.
Should be Excellent communication skills in English and Any South Indian language.
Should be graduated in any Stream.
Any 6 days of work.
Candidate should be flexible to work with Rotational shift Read more

Published on 2025/09/10. Modified on 2025/09/10.

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