Service Desk Technician

Location
Mumbai Central, Mumbai, Maharashtra
 
Full job description
Job Description:

We are looking for a proactive and customer-focused Service Desk Engineer to join our IT support team in Mumbai. The ideal candidate will have 1–2 years of experience in handling user support via calls, emails, and tickets.

Key Responsibilities:

Respond to user queries via phone, email, and web tickets in a professional manner
Log all interactions and categorize as Incident, Service Request, or Information Query
Provide first-level support for desktops, peripherals, and office productivity tools
Assign or escalate tickets to relevant support groups when required
Monitor ticket duplication and ensure updates are clear, timely, and accurate
Maintain records of onsite visits and engineer activity logs
Identify and escalate high-priority issues promptly
Follow up with users for ticket closure and satisfaction confirmation
Track scheduled tasks (e.g., UPS dry runs, stock audits)
Flexible to work on weekends and public holidays as needed
Requirements:

1-2 years of experience in a similar IT support or service desk role
Strong communication and problem-solving skills
Familiarity with ticketing tools and remote support technologies
Job Type: Freelance
Contract length: 12 months

Application Question(s):

Are you ok with Freelance/B2B Contract?
How many total years of experience do you have as IT Support Technician?
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