Verified Job
Clerical - Administrative
Service Delivery Administrator (Security)
Clerical - Administrative
#45401
Remote / WFH
DevSec
Job Description
About us
DevSec is an Australian-owned, founder-led security company. Our reputation is built on technical expertise, outstanding service, and long-term client partnerships. The business was founded on a simple belief - the way a workplace feels matters, and the way people are treated matters even more. We specialise in tailored integrated security solutions for a portfolio of high-profile clients across Queensland, delivering corporate security, corporate concierge, mobile patrols, and electronic security.
Our people come first. Our service is built on people, professionalism, and consistent standards. We take ownership of the workplaces we support and deliver with respect, accountability, and attention to detail.
Why Join Us?
Competitive salary with a review upon successful completion of probationary period
High level of autonomy and ownership in a role where your contribution is valued
Supportive, high-standards team environment where accountability is shared and performance is recognised
Experienced leadership, operational stability, and a clear growth strategy within a well-established business with a strong industry track record
A company that genuinely invests in its people, with a focus on developing women into operational and leadership roles
About the Role
As part of our continued growth, we are seeking a Service Delivery Administrator (SDA) to join our team based in Newmarket.
This is a newly created, high-impact operational role responsible for how the business runs its day-to-day service delivery. Working closely with the Service Delivery Manager and Operations Manager, providing the administrative backbone that allows our client-facing team to focus on delivery rather than administration.
This is not a passive support role. We are looking for someone who enjoys being proactive, detailed, working in a team and takes genuine ownership of their work.
This role will suit someone with extensive hands-on security, facilities management, or field services environment who knows their way around operational systems and rostering in a fast-paced setting.
Key Responsibilities
Build, maintain, and update rosters in Employment Hero; process shift changes, leave, and coverage adjustments; identify and escalate gaps before they become operational issues
Create and distribute job sheets and work orders for all sites and ad hoc works using TrackTik and simPRO, ensuring instructions and site requirements are clearly documented
Maintain site configurations, patrol routes, checkpoints, and incident categories in TrackTik; manage job statuses in simPRO to support invoicing readiness and financial reporting
Maintain employee records, onboarding setup, and scheduling in Employment Hero, including processing leave requests and supporting new staff setup
Ensure data accuracy and consistency across all platforms; proactively cross-check rosters, job allocations, and system records to identify and resolve discrepancies
Compile and format client KPI reports; support preparation of meeting agendas, minutes, and action logs
Maintain SOPs, templates, and operational documentation; ensure all documents are correctly stored and accessible to relevant staff
Ensure all activities comply with WHS, QA, and operational standards
What You'll Bring
Minimum 3 years of demonstrated experience in an administration or operational coordination role supporting management stakeholders
Demonstrated experience using simPRO or a comparable job and work order management system
Experience with TrackTik and Employment Hero, or comparable platforms, is highly regarded
Background in security, facilities management, or a field services environment is strongly preferred
High attention to detail, process-driven approach, and the ability to manage competing priorities under pressure
Clear, professional written and verbal communication and competence in using Microsoft 365
Practical, proactive, and confident working within a small team with a solutions-focused mindset
Working knowledge of WHS and safe work practices
Sound Like You?
If you have strong administrative experience and are ready to apply your operational knowledge in a fast-paced security environment, we want to hear from you. Apply now with your resume and a brief cover letter outlining how your experience aligns to the role.
DevSec is an equal opportunity employer and values diversity in the workplace.
Apply now and take the next step in your career!
Company Overview
Please visit our company website for more information
DevSec is an Australian-owned, founder-led security company. Our reputation is built on technical expertise, outstanding service, and long-term client partnerships. The business was founded on a simple belief - the way a workplace feels matters, and the way people are treated matters even more. We specialise in tailored integrated security solutions for a portfolio of high-profile clients across Queensland, delivering corporate security, corporate concierge, mobile patrols, and electronic security.
Our people come first. Our service is built on people, professionalism, and consistent standards. We take ownership of the workplaces we support and deliver with respect, accountability, and attention to detail.
Why Join Us?
Competitive salary with a review upon successful completion of probationary period
High level of autonomy and ownership in a role where your contribution is valued
Supportive, high-standards team environment where accountability is shared and performance is recognised
Experienced leadership, operational stability, and a clear growth strategy within a well-established business with a strong industry track record
A company that genuinely invests in its people, with a focus on developing women into operational and leadership roles
About the Role
As part of our continued growth, we are seeking a Service Delivery Administrator (SDA) to join our team based in Newmarket.
This is a newly created, high-impact operational role responsible for how the business runs its day-to-day service delivery. Working closely with the Service Delivery Manager and Operations Manager, providing the administrative backbone that allows our client-facing team to focus on delivery rather than administration.
This is not a passive support role. We are looking for someone who enjoys being proactive, detailed, working in a team and takes genuine ownership of their work.
This role will suit someone with extensive hands-on security, facilities management, or field services environment who knows their way around operational systems and rostering in a fast-paced setting.
Key Responsibilities
Build, maintain, and update rosters in Employment Hero; process shift changes, leave, and coverage adjustments; identify and escalate gaps before they become operational issues
Create and distribute job sheets and work orders for all sites and ad hoc works using TrackTik and simPRO, ensuring instructions and site requirements are clearly documented
Maintain site configurations, patrol routes, checkpoints, and incident categories in TrackTik; manage job statuses in simPRO to support invoicing readiness and financial reporting
Maintain employee records, onboarding setup, and scheduling in Employment Hero, including processing leave requests and supporting new staff setup
Ensure data accuracy and consistency across all platforms; proactively cross-check rosters, job allocations, and system records to identify and resolve discrepancies
Compile and format client KPI reports; support preparation of meeting agendas, minutes, and action logs
Maintain SOPs, templates, and operational documentation; ensure all documents are correctly stored and accessible to relevant staff
Ensure all activities comply with WHS, QA, and operational standards
What You'll Bring
Minimum 3 years of demonstrated experience in an administration or operational coordination role supporting management stakeholders
Demonstrated experience using simPRO or a comparable job and work order management system
Experience with TrackTik and Employment Hero, or comparable platforms, is highly regarded
Background in security, facilities management, or a field services environment is strongly preferred
High attention to detail, process-driven approach, and the ability to manage competing priorities under pressure
Clear, professional written and verbal communication and competence in using Microsoft 365
Practical, proactive, and confident working within a small team with a solutions-focused mindset
Working knowledge of WHS and safe work practices
Sound Like You?
If you have strong administrative experience and are ready to apply your operational knowledge in a fast-paced security environment, we want to hear from you. Apply now with your resume and a brief cover letter outlining how your experience aligns to the role.
DevSec is an equal opportunity employer and values diversity in the workplace.
Apply now and take the next step in your career!
Company Overview
Please visit our company website for more information
