Senior Technical Product Engineer

Senior Technical Product Engineer Job at QMetry – in Ahmedabad, Gujarat

Job Description

Support | Permanent QM-A-211208

Ahmedabad

Company Description

The QMetry brand provides a combination of tools, methodologies, practices, frameworks and best practices that allow agile teams to build, manage and deploy high quality software faster, with confidence. From the first product launch to the latest version releases and test management tools, we have always traveled the path of continuous innovation and have enabled companies to achieve their digital transformation goals in the Agile and DevOps ecosystem. It is trusted by 600+ customers globally across Finance, Healthcare, ODMs, Hospitality, Retail, and High-tech verticals.

We are seeking a Senior Technical Product Support Engineer with a minimum of 4+ years of experience, ready to work in evening/night shift based on need and support multiple products. Should be able to meet below needs. This position is based out of our Ahmedabad location.

Job Responsibilities:
Analyzing Responding to Customer Queries.

Reproducing issues reported by customers, providing them workarounds, ETA and fixes.

Work closely with product teams to ensure satisfactory resolution of issues.

Gather customer feature requests document them for product teams to work on.

Take customer feedback to ensure the solution fits to customer needs.

Maintain high customer satisfaction.

Work on product installation, upgrades migrations.

Creating a strong knowledge base.

Train customers and internal teams on product features.

Testing new features and bug fixes before customer release and provide feedback to product teams.

Preparing release documents.

Assisting Sales and Account Manager on customer issues.

Providing support on multiple products.

Disclaimer

If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE). You can read our job applicant privacy policy .

About Company

Company: QMetry –

Company Location: Ahmedabad, Gujarat

Job Category: Engineering Jobs, Mechnical Jobs, Electrical Jobs Read more