Verified Job
Accounting - Finance
SAVE Team Member Customer ServicePERSONAL LOANSCustomer
Accounting - Finance
#222179
Remote / WFH
Job Description
Customer Service Officers to address requests / complaints received from clients for all for Retail Asset Products (Eg : Home loan / LAP / Personal Loan).
• Address all Service Request / Complaints and ensure all requests / complaints are closed within TAT
• Digital Adoption for all Retail Asset Clients
• Achieve Cross sell Targets set as per KRA's
• Quality of Service Request and Resolution as given to customers.
Job requirements :
• Some experience in Customer Service would be an added advantage
• Believes in team work
• Taking ownership of customer issues and taking them to end to end resolution
• Apply best practices and focus on areas of improvement
• Focused towards achievement of own KRAs
• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
• Proficiency in WORD and EXCEL / PPT preferred
Eligibility :
• Spent twelve months (applicant for same grade role) / eighteen months (applicant for next grade role) in the same division function role.
• Applications can be made for roles in same level or one level above
• Address all Service Request / Complaints and ensure all requests / complaints are closed within TAT
• Digital Adoption for all Retail Asset Clients
• Achieve Cross sell Targets set as per KRA's
• Quality of Service Request and Resolution as given to customers.
Job requirements :
• Some experience in Customer Service would be an added advantage
• Believes in team work
• Taking ownership of customer issues and taking them to end to end resolution
• Apply best practices and focus on areas of improvement
• Focused towards achievement of own KRAs
• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
• Proficiency in WORD and EXCEL / PPT preferred
Eligibility :
• Spent twelve months (applicant for same grade role) / eighteen months (applicant for next grade role) in the same division function role.
• Applications can be made for roles in same level or one level above
