Sales Support Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Deliver seamless sales and office operations through strategic support and efficient coordination.

What is the role

Part-time, three days a week, onsite at our Newcastle office. This is a contract role - 12 months parental leave cover.

As a Sales Support Specialist, you will provide sales support to the sales team including procurement, processing renewals and quote preparation. This role is also responsible for providing a broad range of administrative support services across finance, sales support, and general office functions.

The following include but may not be limited to the responsibilities of the Sales Support Specialist:

Provide administrative and sales support to the sales team
Manage product quoting, ordering, receipting, and delivery
Coordinate small contract and license renewals
Maintain ConnectWise for tracking agreements, licenses, and sales activity
Monitor and manage internal stock levels and stock movements
Assist with warranty claims and supplier communications
Support proposal, presentation, and tender preparation
Organize sales events, campaigns, and mail outs
Liaise with suppliers regarding orders, deliveries, and backorders
Maintain positive supplier relationships and escalate pricing/timing issues as needed
Conduct stock takes and stays updated on the latest technologies
Greet visitors and manage calls, office access, and supplies
Coordinate freight, stock, and vehicle logistics
Support HR tasks, travel bookings, and event planning
Oversee property maintenance and admin processes
Perform general office administration as needed

Who we are looking for

Candidates must possess a strong grasp of sales workflows and technical capabilities, as well as:

At least 2 years of sales administration experience
Experience working in an MSP environment
Broad knowledge of IT infrastructure
Vendor Sales Certificates are a plus
Proficient in Microsoft Office
Able to liaise with individuals at all levels of an organization and maintain strong relationships
Strong communication skills
Self-motivated and able to work independently
High attention to detail
Ability to manage time, prioritize tasks and meet deadlines

What we offer

A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Lunches and snacks provided
Comprehensive Employer Assistance Program
Referral bonus
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