Sales Insurance Team Leader for BPO

Client relation development
Report writing
Problem solving and decision making
Prioritization and deadline management
Planning and organizations
Quality assurance
Product promotion
Business communication
Training and monitoring
Confidential documents handing
Client satisfaction initiatives
Team motivation and readership
Data uploading
Maintain good working relations with various network departments to ensure the scheduling process flows smoothly
Monitor agent calls and provide feedback
Provide coverage in agent scheduling gaps Ensure data and call quality
Analyzes Contact Center reporting and reports any areas of concern to Administrator
Monitor call volumes and adjust agent’s schedules to handle heavy call volumes.
Job Type: Full-time

Salary: Up to ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Leave encashment
Provident Fund
Schedule:

Day shift
Fixed shift
Supplemental pay types:

Performance bonus
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Read more