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Quality Analyst BPO

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Customer Care Executive

1 month

India

Maharashtra

Mumbai Get directions →

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ID: 198467

Published 1 month ago by Hunt Mantra

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In Customer Care Executive category

Mumbai, Maharashtra, India

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Minimum 1 yr experience as Quality Analyst (BPO).
Need Graduates.
Must have experience in chat and email auditing.
The candidates must have knowledge of call center metrics, CRM, and Customer Service, hands-on experience with 7-QC tools, and the difference between feedback and coaching.
Night shifts with both side cab service are provided.
Job Type: Full-time

Salary: ₹450,000.00 - ₹650,000.00 per year

Benefits:

Commuter assistance
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Provident Fund
Schedule:

Fixed shift
Monday to Friday
Night shift
US shift
Supplemental pay types:

Commission pay
Joining bonus
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Quality Analyst: 1 year (Preferred) Read more

Published on 2025/09/10. Modified on 2025/09/10.

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