Remote Banking Support Specialist

As a Customer Services Officer at Ultimate Banking, you will be responsible for providing top-notch support to our customers. Your primary role will be to assist customers with opening, managing, and operating their savings accounts. You will be the first point of contact for all customer queries and complaints, ensuring that each issue is resolved promptly and efficiently.

Responsibilities:
Provide customer service and administration support for members and savers who choose to transact with us remotely.
Help customers open, manage, and operate their savings accounts.
Deal with customers wishing to deposit or withdraw funds.
Process new account applications, make amendments to existing accounts, and process standing order requests, fund transfers, including faster payments and CHAPS.
Play an active role in all Customer Relationship Management and customer retention initiatives.
Take ownership of customer complaints and forward them to the appropriate department. Read more