Collections Officer

ABOUT US - FINANCE ONE

We're not your average non-bank lender; we're a dynamic crew committed to giving Australians greater access to credit and a chance to enhance their lifestyles. We go the extra mile with our personalized and compassionate approach to lending.

We excel in sculpting success stories, guiding clients to meet their repayment goals, and shaping financial well-being. It's not merely about crunching numbers for us; it's about creating a tangible impact on the lives of our customers.

ABOUT YOU

As a Collections Officer, you'll be given the freedom to manage your portfolio, specializing in either our consumer or commercial accounts. This is more than just a job; it's an engaging opportunity for you to showcase your knack for building meaningful connections.

In this role, you have the power to craft win-win scenarios through skilful negotiation and structuring payment plans that benefit both parties. This is a rewarding ride where your unique skillset is not only valued but celebrated!

WORK PERKS

We prioritize appreciation through benefits designed just for you:

Monthly Performance Bonus: Earn up to $1000 monthly with our performance-based commission.
Competitive Base Salary: base renumeration based on your level of experience.
Career Growth: Seize opportunities to upskill and advance within the company.
Dedicated Learning Development platform: Educate yourself, on us!
Well-being Initiatives: Access to mental health support through our Employee Assistance Program and discounted public health insurance.
Community: Team lunches, Friday drinks staff events!
Fitness Support: Subsidized gym membership to compliment your lifestyle.
Employee Investment Opportunity: Watch your savings grow!
THE GIG

Your day-to-day would include but is not limited to:

Empower customers through engaging negotiations to recover outstanding arrears, offering education on meeting future obligations.
Wear your detective hat, engaging in skip tracing and enforcement proceedings to track down elusive debtors.
Showcase your problem-solving skills by reviewing accounts and determining the best course of action for both the client and the company.
Keep our account records accurate and compliant, ensuring no missing pieces in our puzzle.
Executive professional call conduct with a high level of customer service for our customers and or third parties.
OUR OFFICE:

Be based in our office in Brisbane (CBD) or the Gold Coast (Varsity Lakes!)
WHAT DO YOU NEED?

• Experience in debt recovery, ideally within secured asset collections. Mercantile or contingent experience is a plus, but not essential!

• A background in call centre roles or similar positions, where you're confident speaking with clients over the phone.

• Strong negotiation skills with a proactive, "can-do" attitude.

• Comfortable working in KPI-driven environments.

• Ability to thrive under pressure, multitask efficiently, and maintain a keen eye for detail.

• A strong commitment to reliability, integrity, and ethical practices.

• Exceptional communication skills, both verbal and written.

If you feel that this opportunity aligns with your skills and aspirations, apply with your up-to-date CV ASAP! Applicants will be reviewed once received.

You will need to be available for shift work across our operational hours of Monday-Friday, 7.30am-6pm and Saturday from +am-12pm, as per our rotational roster.

The successful candidate must be ready to undergo a National Police check and any other relevant industry checks. Read more