Reception / Concierge - Front of House

Full job description
Location: Melbourne, Melbourne CBD Salary: AUD Industry Standards

Reception / Concierge - Front of House – Melbourne CBD (Full Time)

Do you enjoy making people feel welcomed, valued, engaged and empowered?


We are looking for a talented exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.

You will be adding value to our Front of House team by delivering outstanding customer service.

You will be thriving on making someone else's day a little better. You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary you will be naturally engaging at all levels.

As the name suggests, you are the First Contact for our clients!


Key responsibilities include:

Provide engaging, on brand welcome and farewell to staff, clients and contractors
Register visitors staff using designated management system
Ensure reception spaces, guest lounges and meeting rooms are well-presented and clean.
Work closely with security teams to ensure safety
Manage the upkeep of the meeting rooms throughout the day
Manage bookings of all meeting spaces
Assist with uploading information to tenant’s portals
Assist with administrative duties as per tenant request eg. Mailroom, postage, reports, etc.

What we offer?

We look after you!

The core of our business is our people. As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.

We will make sure you have a Work life balance. We offer a Monday to Friday work schedule, with shifts between 7am – 7pm (8-hour shifts per day)
You will have your weekends off and paid Public Holidays off
Competitive salary, above award!
Entrepreneurial and inclusive work culture
More Benefits

Training and Development: Opportunity for paid training and development packages to continue to see you grow!
Rewards Program: An amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers
Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again
Career Progression: The opportunity to progress your career if you commit to First Contact
Work Location: Working in some of the city’s most prestigious buildings, as well as the newest

Bring to the table

Experience in five-star hotels or top-end hospitality
Experience servicing VIP and Executive-Level guests in a professional manner
Ability to work autonomously, while being self-motivated and driven
Attentive ability to anticipate client needs
Ability to create lasting impressions and meaningful relationships
Discretion and confidentiality and the ability to build a high level of trust
Immaculate presentation and grooming standards Read more