Help Desk | Au Small Finance Bank Recruitment 2024 In Delhi| North Avenue

Job description
Au Small Finance Bank Recruitment 2024 AU Small Finance Bank, a leading banking institution in India, is currently hiring for the position of Help Desk. If you have excellent communication skills and enjoy providing support to customers, this could be a great opportunity for you. Au Small Finance Bank Jobs Work From Home Responsibilities: • Handling incoming customer calls and emails and addressing their queries and concerns. • Providing accurate and timely information about banking products, services, and procedures. • Assisting customers with account-related inquiries, transactions, and issue resolution. • Troubleshooting and resolving customer complaints and problems in a professional and empathetic manner. • Escalating complex issues to the appropriate departments for further resolution. • Guiding customers through the banking processes, such as account opening, fund transfers, and loan applications. • Educating customers about various banking channels, including Internet banking and mobile banking. • Promoting and cross-selling bank products and services to customers based on their needs. • Maintaining customer records and updating relevant information in the system. • Following standard operating procedures and compliance guidelines to ensure quality customer service. Au Small Finance Bank Jobs Near Me Skills: • Graduation in any discipline. Additional certifications or relevant education may be preferred. • Prior experience in customer service, preferably in the banking or financial industry. • Excellent verbal and written communication skills in English and any other relevant language(s). • Good listening and problem-solving skills. • Patience and empathy while dealing with customer inquiries and complaints. • Basic knowledge of banking products, services, and processes. • Familiarity with banking systems and software is desirable. • Strong interpersonal skills and ability to work in a team. • Ability to handle multiple tasks and work in a fast-paced environment. • Willingness to work in shifts, including weekends and holidays, as per the bank's requirements Read more