Program Manager III, Consulting Support, Mandiant

This role may also be located in our Playa Vista, CA campus.

The application window will be open until at least July 31, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA; Boulder, CO, USA; Cambridge, MA, USA; Chicago, IL, USA; Addison, TX, USA; Kirkland, WA, USA; Los Angeles, CA, USA; Reston, VA, USA; Seattle, WA, USA; Atlanta, GA, USA; New York, NY, USA.
Minimum qualifications:
Bachelor's degree in Business, Operations, or a related field, or equivalent practical experience.
7 years of experience in program or project management.
7 years of experience in process design, process management, or system requirements for consulting services.

Preferred qualifications:
5 years of experience with operational support for lead to cash processes for consulting services.
Experience using ticket/workflow management systems.
Experience working with executive stakeholders.
Ability to translate business needs from stakeholders into policy and system changes.
Excellent communication and presentation skills.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

The Consulting Pre-Sales Support team is dedicated to assisting Consultants with pre-sales support requests. This includes providing guidance, answering questions, and offering support throughout the pre-sales support process. In this role, you will be a part of the Consulting Pre-Sales Support team but will be focused primarily on understanding Mandiant Consulting's business requirements from a Systems, Policy and Process perspective and working with GCBP Product owners, Process Owners, Engineering, Policy and other supporting operations teams to coordinate requests from identification to implementation. You will assist in managing the overall roadmaps, regular check-ins with product owners on expected releases, coordination with training team on updates to training materials, coordination with process owners on process updates, coordination with policy owners on any policy updates.

Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.

The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
Act as the definitive source for Mandiant Consulting's system issues, working with teams to prioritize and resolve high-impact bugs.
Maintain a backlog of enhancement requests, collaborating with stakeholders to identify new needs and prioritize them based on business impact.
Facilitate the clarification of requirements, deliver requests to system owners, and coordinate testing, validation, and enablement before release.
Update stakeholders on the status of both bug resolutions and enhancement requests, and provide direct support to Mandiant teams for issue resolution.
Take charge of defining, documenting, and securing approvals for new cross-functional processes and policies.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Read more