Patient Experience Manager

Location
4530 Quesnay Wood Dr SW, Calgary, AB T3E 7J3
 
Benefits
Pulled from the full job description
Tuition reimbursement
On-site gym
Paid time off
Casual dress
Company events
On-site parking
 
Full job description
Patient Experience Manager – Currie Barracks Location

Ready to lead something exciting?

We're building something new at Currie Barracks - and we're looking for a Patient Experience Manager who’s equal parts operations expert and people-person. If you thrive on ownership, love building systems that work, and want to make a real difference in people’s lives, this role is made for you.

Be a Key Leader in Our Next Chapter

/Ascent Health Sport Therapy is expanding to a brand-new clinic at Currie Barracks this fall, and we’re looking for a standout Patient Experience Manager to help lead the way.

This isn’t just a front desk role. As our Patient Experience Manager, you’ll be the go-to leader for daily clinic operations, the first point of contact for patients, and a driving force behind the warm, professional, and efficient experience we’re known for.

You’ll work closely with our Clinic Director to lead the Patient Experience Team and play a foundational role in creating systems, building team culture, and shaping the success of a thriving, high-performance clinic.

About the Role

As the Patient Experience Manager, you’ll take ownership of administrative processes that ensure exceptional service from first impression to follow-up. You’ll collaborate with the leadership team and lead our patient experience coordinators to:

Oversee day-to-day operations of the Currie Barracks clinic
Set the tone for a professional, welcoming, and organized environment
Create systems that support efficiency, patient satisfaction, and team coordination
Play a key leadership role in launching a brand-new clinic location
This is a dynamic, hands-on role suited to someone who is solutions-oriented, proactive, and passionate about elevating the patient experience and fostering a healthy clinic culture.

Your work won’t just keep things running - you’ll shape the experience people remember. From first impressions to follow-ups, your leadership will ensure patients feel cared for, teams feel supported, and clinic operations run smoothly.

What You’ll Do

Manage front desk operations: bookings, patient communication, payment processing, and EMR coordination
Supervise and support front desk team members
Collaborate with the clinic leadership team to refine workflows and improve the patient journey
Oversee schedule management and end-of-day processing
Build strong rapport with patients and ensure personalized care pathways
Track and act on clinic KPIs (e.g., Google reviews, NPS, patient retention)
Assist with onboarding new practitioners and coordinating cross-team communication
Contribute to marketing efforts, local outreach, and special projects
Who You Are

A confident leader who thrives on ownership and accountability
Detail-oriented with strong organizational and problem-solving skills
Experienced in customer service, clinic administration, or office management (clinic or wellness industry experience a strong asset)
Tech-savvy with proficiency in EMRs, scheduling tools, and spreadsheets
A clear, empathetic communicator with a calm and professional presence
Flexible, self-motivated, and energized by a fast-paced team environment
Excited to collaborate with a high-performing team that blends sport science, rehab, and performance care
You’ll Thrive in This Role If…

You love building systems that create calm in busy environments
You naturally bring warmth, leadership, and structure to a team
You believe that exceptional care starts with an exceptional front desk
You’re excited to shape the culture and success of a brand-new clinic from day one
Why Join /Ascent

Be part of a bold new chapter as we launch and grow our second location
Join a values-driven team culture where collaboration, autonomy, and impact matter
Work in a bright, modern clinic located inside FitHub YYC—alongside other top-tier fitness and wellness professionals
Opportunities for leadership development and future growth across locations
Competitive compensation
About /Ascent

At /Ascent Health Sport Therapy, our commitment to excellence goes beyond just great care. We pursue high standards in every aspect of our clinic operations. From patient experience and team culture to the systems that keep our clinics running smoothly, we’re always striving to elevate what’s possible.

At the heart of it all is our mission: to help people conquer their mountains and move well for life. We’re proud to have built a workplace where both patients and team members thrive - grounded in purpose, driven by collaboration, and built for impact.

To Apply

Send your resume and cover letter to janine@ascent.health. Tell us who you are, what lights you up about this opportunity, and how you’ll help us build something amazing at Currie Barracks this Fall.

Job Type: Full-time

Pay: $52,000.00-$60,000.00 per year

Benefits:

Casual dress
Company events
On-site gym
On-site parking
Paid time off
Tuition reimbursement
Experience:

Administrative: 5 years (preferred)
Leadership: 1 year (preferred)
Work Location: In person

Application deadline: 2025-09-15
Expected start date: 2025-09-29

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