Operations Executive |Field Work|

Job Type: Field Work

Any Degree

The Operations Representative should be able to handle all Medfin patients and should

seek to create a positive experience for each customer. They will greet and walk our

customers through the entire surgery process and address all questions or complaints, and

provide an accurate and efficient response.

ABOUT MEDFIN

MedFin is a healthcare startup that is not only disrupting but also reimagining the surgeries

landscape in India. Founded by Arjun Kumar Mendu, Arun Kumar Mendu Sidharth Gurjar.

Born in 2017 with the aim to provide users access to various treatment options at an affordable

cost.

The Medfin model centered around the patient, trying to constantly lower the overall expense of

surgery, and providing the best service. Today, MedFin has started Day Care Centers across

Bangalore and is also operational in Pune, Chennai, Hyderabad, Bangalore, Chandigarh, Delhi,

Gurgaon, Noida, Mumbai Visakhapatnam. Medfin is a healthcare platform looking to connect

patients and doctors for a wide array of medical procedures. Our platform is looking to manage the

end-to-end experience of a patient, from discovery to recovery. Click on the below link for an

introduction video about Medfin: https://youtu.be/sgrKl6+_1Cs

With MEDFIN you get to have:

● Ownership: You will own what you do. We are a results-driven team, which means we expect you to get

things done.

● Endless support: You will always be able to reach the help you may need. You will have the

resources you need to deliver.

● Experiment: This is your playground. You will come up with ideas of your own, pitch them and take

them up. You will have a free hand to execute exciting ideas.

● Impact: Be a part of a world-class team where we are constantly challenged with new things and

maximize the impact of the products we build.

At Medfin, we’re looking for an experienced Operation Executive to join our dynamic

team!

Roles Responsibilities

❖ Introduce all customers to Medfin and clearly explain the services provided by the

company

❖ Answer all customer queries at the hospital and provide a reasonable TAT for getting back

to them

❖ Building lasting relationships with clients and other call center team members based on

trust and reliability.

❖ Utilizing software, databases, scripts, and tools appropriately.

❖ Understanding and striving to meet or exceed center metrics while providing excellent

consistent customer service.

❖ Taking part in training and other learning opportunities to expand knowledge of company

and position.

❖ Adhering to all company policies and procedures.

What You’ll Bring to the Team

❖ We are searching for a polite, professional to work closely with other team members to

provide outstanding service to our customers by answering questions, handling

complaints, and troubleshooting problems with our products and services.

❖ The Operations Representative should be able to handle all Medfin patients and should

seek to create a positive experience for each customer. They will greet and walk our

customers through the entire surgery process and address all questions or complaints, and

provide an accurate and efficient response.

❖ To be successful in this role, you should be customer-focused, detail oriented, and

efficient. You should be polite, reliable, knowledgeable, and adaptable Read more