Officer, Retail Branch Banking

Location
London EC4N 4SA
 
Full job description
Our Client, an International Bank is looking to hire an Officer for one of their retail branches in North West London. Further details below:


Responsibilities:

To work as the primary point of contact for all account-related inquiries, both in person and over the phone.
Conduct thorough reviews of accounts, particularly those categorized as medium or high risk.
Provide exceptional customer service by addressing inquiries and offering counter services.
Perform due diligence on walk-in customers seeking to open accounts or execute remittances.
Assist customers with fund transfers using various platforms such as BACS, FASTER PAYMENT, CHAPS, SWIFT, and INR Transfers.
Manage the scanning, stitching, and maintenance of vouchers and registers for the branch.
Facilitate the account opening process for individuals, NRE, NRO, and FCNR accounts.
Conduct credit checks for new account applications and ensure accurate filing of account related documents.
Process remittances, address updates, debit card requests, cheque book requests, statements, and other customer requests promptly.
Generate reminders for fixed deposit renewals and handle fixed deposit closures.
Handle monthly expenses payments, cash management, and posting of vouchers in financial systems.
Manage POS receipts, reconcile them in financial systems, and maintain Excel sheets for reconciliation.
Scan documents through DMS portal and ensure timely dispatch to the back office.
Conduct necessary checks against caution lists on a daily basis.
Maintain adequate inventory of account opening forms and other necessary documents.
Follow up on pending tasks and ensure their completion on a daily basis.
Assist in marketing deposit and loan products offered by the bank.
Undertake any additional tasks assigned by the branch head as required
Requirements:

Previous experience in banking or financial services industry highly desirable.
Strong communication skills and ability to provide excellent customer service.
Proficiency in MS Office Suite and familiarity with banking software.
Attention to detail and ability to handle multiple tasks efficiently.
Knowledge of regulatory requirements and compliance standards.
Ability to work independently and as part of a team in a fast-paced environment

Our client is an equal opportunity employer and ensures that no applicant is subject to less favourable treatment on the grounds of gender, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, responsibilities for dependants, physical or mental disability. Candidates are selected for interview based on their skills, qualifications and experience.


Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.


For further information, please contact:

Enrico Castagnetti, Wintermann Search Selection Limited

Mobile: +44 (0)7711 267500

Email: enrico@wintermann.co.uk Read more