Museum Assistant

Title: Museum Assistant | NZMM
Date: 2 Jul 2025
Location: Central Auckland, NZ, 1010
Description:
A waterfront location in the heart of Tāmaki Makaurau
Professional development and training opportunities
Part time role, Thurs – Saturday 18 hours total per week

He angitūtanga: The opportunity


Museum Assistant


Join the team at the New Zealand Maritime Museum Hui Te Ananui a Tangaroa – a place of learning and connection, where Aotearoa’s maritime stories come to life. Sitting at the gateway of Auckland’s vibrant Viaduct Basin on Hobson Wharf, the museum is Auckland's primary CBD-based waterfront visitor attraction.

We have a permanent part time opportunity to join our Visitor Service Team – 18 hours over Thursday, Friday and Saturday providing frontline customer service to museum visitors and visitors to Auckland.

We are looking for a visitor focussed and conscientious person for this hands-on role which will see the successful candidate welcoming visitors to the museum, selling tickets for museum entry and vessel trips, assisting in the delivery of events, public programs activities, selling products from our retail shop and providing information of the surrounding Viaduct and Auckland area to assist visitors with directions to create a warm, engaging, and friendly atmosphere.

The role will also require occasional evening shifts and public holidays.

To view the position description, please click here: Museum Assistant


He kōrero mōu: About you

Your people-centric nature will be highly valued in this role – we are looking for engaging, outgoing individuals that love meeting new people.

You will be sharing your knowledge, proactively looking for opportunities to secure sailing and tour bookings and promoting the sale of our items from our retail shop, making this a dynamic position that will keep you engaged.

Due to the variety of work, you will be able to apply and fine-tune a mixture of your sales, customer service and story-telling skills.


To further guide you we require:

Experience working in a customer service ideally in a tourist facing role
Excellent communication, with the ability to anticipate visitor needs.
A positive, proactive, and collaborative approach to work, with strong attention to detail.
A willingness to grow your understanding of te ao Māori, and the confidence to incorporate te reo Māori and tikanga into your work.

Ngā āhuatanga kei a mātou: What we offer

We offer a range of employee benefits including:

Four weeks annual leave, plus an additional week after five years
Option to buy an additional week’s annual leave
Additional day of leave for community activities
Discounts on attractions and partnership benefits
Discounted Health Life Insurance Policies

The band for this role is Band C with the budgeted salary range from $57,250k to $60,216k depending on skillset and experience.


Tono mo te mahi/To Apply

Please provide a bespoke cover letter
No need to add your roles in the non-mandatory fields if your CV is up to date
You need to be a resident in Aotearoa, New Zealand or Oceania and already eligible to live/work in Aotearoa, New Zealand.
Close date for applications is 11:5+pm on 16th July 2025

If you have specific questions regarding this role after reading this advert and the position description, please contact gina.seward@aucklandcouncil.govt.nz.


If you’re proactive, able to confidently handle a wide variety of tasks, and you thrive in a busy visitor-focused environment, apply today and take your next step with Hui Te Ananui a Tangaroa.

We look forward to receiving your application!


Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.

He kōrero mō Tātaki: About Tātaki
Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.

Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place.

Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive. Read more